Robotics & Capital Equipment Support Specialist

Antler; Raritan (NJ); On-site; USD 65,000 - 105,000; Full time

Benefits offered by this job

Long-term incentive program

Retirement plan

Generous PTO

Job summary

Johnson & Johnson is seeking a Digital Robotics Customer Support Specialist to manage complex capital equipment orders and ensure a coordinated customer experience across multiple internal teams. You will oversee the end-to-end order journey, from contract handoff to deployment and invoicing, while driving process improvements.

The role requires strong analytical and communication skills, experience with ERP/CRM systems (SAP preferred), and the ability to collaborate across functions in a

Qualifications

• Education: High School diploma required; Bachelor's preferred in related field.
• 2+ years in customer service, order management, or logistics; experience with complex transactions is a plus.
• Experience with ERP/CRM platforms and SAP preferred; strong data analysis skills.

Responsibilities

• Manage complex orders for capital equipment and services from handoff through delivery and invoicing.
• Coordinate cross-functional teams to ensure on-time, accurate delivery and deployment.
• Develop reports and dashboards to track order status, milestones, and performance.

Skills

Analytical reasoning

Communication

Continuous improvement

Customer centricity

Data analysis

Project management

Omni-channel support

Education

High School diploma

Bachelor's degree in Business, Supply Chain Management, Operations, Analytics, Engineering

Tools

SAP

ERP systems

CRM platforms

Excel

PowerPoint

Job description

Johnson & Johnson is seeking a Digital Robotics Customer Support Specialist to manage complex capital equipment orders and ensure a coordinated customer experience across multiple internal teams. You will oversee the end-to-end order journey, from contract handoff to deployment and invoicing, while driving process improvements.

The role requires strong analytical and communication skills, experience with ERP/CRM systems (SAP preferred), and the ability to collaborate across functions in a