End-to-End Robotics Order & Deployment Specialist

Antler

Raynham (MA)

On-site

USD 65,000 - 105,000

Full time

9 days ago

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Job summary

Johnson & Johnson is hiring for a Digital Robotics Customer Support Specialist to manage end-to-end orders for capital equipment and robotic systems. You will coordinate with Sales, Finance, Distribution, and Installation teams to ensure on-time delivery and post-delivery resolution.

The role requires strong analytical and communication skills, experience with ERP/SAP, and a focus on process improvement. This position is based in a fast-paced environment with cross-functional responsibilities.

Qualifications

A minimum of a High School diploma is required.
Bachelors degree in Business, Supply Chain Management, Operations, Analytics, Engineering, or a related field is preferred.
Experience in customer service, order management, logistics or contract administration is preferred.
Experience with complex transactions involving multiple stakeholders and cross-functional teams is desirable.
Familiarity with ERP and CRM platforms; SAP experience is preferred.

Responsibilities

Manage complex orders for capital equipment and robotic systems through delivery and post-delivery resolution.
Coordinate with Sales, Finance, Distribution, Installation, Service, and Supply Chain partners to meet commitments.
Review contracts and data to identify risks before deployment.
Drive accurate invoicing and billing in line with milestones and service agreements.
Develop reports and dashboards on order status, backlog, and deployment milestones.
Support continuous-improvement initiatives to enhance deployment accuracy and customer experience.