Senior Robotics & Digital Customer Support Lead

Biopharma Careers; Raritan (NJ); On-site; USD 102,000 - 177,000; Full time

Job summary

Johnson & Johnson is seeking a Robotics & Digital Customer Support Manager to lead a cross-functional team through the capital order journey—from contract handover to deployment and revenue recognition.

The role emphasizes process optimization, data integrity, and cross-functional collaboration to meet quarterly and year-end objectives. It is an 18-month duration-based role requiring strong leadership and SAP/CRM experience.

Qualifications

• Education: Bachelor’s degree is required. Bachelor's Degree preferably in Business, Supply Chain Management, Engineering, or a related field.
• Experience: 5+ years of leadership experience in logistics, supply chain, or contract management.
• Strong understanding of end-to-end supply chain processes and SAP/CRM familiarity.

Responsibilities

• Oversee and lead a team responsible for coordinating orders across Sales, Marketing, Contract Management, Distribution, and Transportation.
• Manage invoicing, billing plans, and contract requirements; execute return orders and asset retrieval processes.
• Develop dashboards to track order processing efficiency; ensure compliance with policies and SOX controls.

Skills

Leadership

SAP

CRM

Customer Service

Problem Solving

Education

Bachelor’s degree

Tools

SAP

CRM

Job description

Johnson & Johnson is seeking a Robotics & Digital Customer Support Manager to lead a cross-functional team through the capital order journey—from contract handover to deployment and revenue recognition.

The role emphasizes process optimization, data integrity, and cross-functional collaboration to meet quarterly and year-end objectives. It is an 18-month duration-based role requiring strong leadership and SAP/CRM experience.