Roadside Support Specialist

Fox Rent A Car Inc.

Tulsa (OK)

On-site

USD 17,000 - 22,000

Full time

14 days+

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Benefits offered by this job

Medical insurance

Vision insurance

Dental insurance

401k

Employee discounts

Life insurance

AD&D insurance

FSA

Parental leave

Employee assistance

Job summary

Fox Rent A Car in Tulsa, OK is seeking a Roadside Assistance Agent to deliver calm, expert help to customers on the road. You will handle inbound calls, troubleshoot vehicle issues, and guide drivers back to safety with clear, courteous communication.

Applicants should have experience in an inbound call center and automotive-related business, strong data entry skills, and proficiency with Google Workspace. Weekend and holiday availability is required, with opportunity for growth within the team.

Qualifications

Experience in an inbound call center and automotive-related business is a solid plus.
Intermediate typing and data entry skills.
Proficiency in Google Suite, including Word and Excel.

Responsibilities

Your Primary Focus Is To Provide top-notch customer service and assistance to callers experiencing difficulties with their vehicles.
Determine a preliminary course of action based on the information presented by the customer.
Think creatively and independently while facilitating problem resolution.
Display the highest degree of courtesy, clarity, and professionalism to resolve customer issues and achieve a one-call resolution.
Troubleshoot and guide customers through vehicle issues to get them back on the road quickly and safely.
Convey accurate information about the company, whether in person, by phone, email, fax, or other communication devices.
Effectively explain vehicle features to customers and co-workers with a wide range of knowledge.
Perform other duties as assigned to support business needs and objectives.