Roadside Support Specialist

Fox Rent A Car Inc.; Tulsa (OK); On-site; USD 19,000 - 25,000; Full time

Job summary

Fox Rent A Car Inc. is seeking a Roadside Assistance Agent to provide calm, expert help to customers on the road and over inbound calls. You will troubleshoot vehicle issues, guide customers to safe resolutions, and maintain professional communication across channels.

The role requires strong typing, data entry, and experience with Google Suite. Flexibility to work weekends/holidays and multi-schedule shifts is preferred.

Qualifications

• Experience in an inbound call center and automotive-related business is a solid plus.
• Intermediate typing and data entry skills.
• Proficiency in Google Suite, including Word and Excel.
• Excellent verbal and written communication skills.
• High degree of comfort using computerized order processing systems.

Responsibilities

• Your Primary Focus Is To Provide top-notch customer service and assistance to callers experiencing difficulties with their vehicles
• Determine a preliminary course of action based on the information presented by the customer
• Think creatively and independently while facilitating problem resolution
• Display the highest degree of courtesy, clarity, and professionalism to resolve customer issues and achieve a one-call resolution
• Troubleshoot and guide customers through vehicle issues to get them back on the road quickly and safely
• Convey accurate information about the company, whether in person, by phone, email, fax, or other communication devices
• Effectively explain vehicle features to customers and co-workers with a wide range of knowledge
• Perform other duties as assigned to support business needs and objectives

Skills

Inbound call center experience

Typing & data entry

Google Suite

Verbal & written communication

Multitasking

Tools

Google Suite

Order processing systems

Job description

Fox Rent A Car Inc. is seeking a Roadside Assistance Agent to provide calm, expert help to customers on the road and over inbound calls. You will troubleshoot vehicle issues, guide customers to safe resolutions, and maintain professional communication across channels.

The role requires strong typing, data entry, and experience with Google Suite. Flexibility to work weekends/holidays and multi-schedule shifts is preferred.