Roadside Support Specialist

Europcar; Tulsa (OK); On-site; USD 32,000 - 52,000; Full time

Job summary

Fox Rent A Car is seeking a Roadside Assistance Agent in Tulsa, OK to serve as a lifeline for customers when things go sideways on the road. You will handle inbound calls, think on your feet, and deliver calm, expert help that turns a stressful situation into a positive brand experience.

You will troubleshoot vehicle issues, determine a course of action, and communicate clearly across channels. This role requires flexibility in schedules including weekends and holidays and prior experience in

Qualifications

• Experience in an inbound call center and automotive-related business is a solid plus.
• Intermediate typing and data entry skills.
• Proficiency in Google Suite, including Word and Excel.
• Must be available to work multiple schedules that include weekends and holidays.

Responsibilities

• Provide top-notch customer service and assistance to callers experiencing difficulties with their vehicles.
• Determine a preliminary course of action based on the information presented by the customer.
• Think creatively and independently while facilitating problem resolution.
• Display the highest degree of courtesy, clarity, and professionalism to resolve customer issues and achieve a one-call resolution.
• Troubleshoot and guide customers through vehicle issues to get them back on the road quickly and safely.
• Convey accurate information about the company through various communication channels.
• Explain vehicle features to customers and co-workers with a wide range of knowledge.
• Perform other duties as assigned to support business needs and objectives.

Skills

Verbal and written communication

Order processing systems

Problem solving

Attention to detail

Flexible / adaptable

Self-motivated

Fast-paced environment

Typing and data entry

Google Suite (Gmail/Sheets/Docs)

Job description

Fox Rent A Car is seeking a Roadside Assistance Agent in Tulsa, OK to serve as a lifeline for customers when things go sideways on the road. You will handle inbound calls, think on your feet, and deliver calm, expert help that turns a stressful situation into a positive brand experience.

You will troubleshoot vehicle issues, determine a course of action, and communicate clearly across channels. This role requires flexibility in schedules including weekends and holidays and prior experience in