Remote Roadside Support Specialist

The Happy Camper; Las Vegas (NV); Remote; USD 42,000 - 64,000; Full time

Job summary

The Happy Camper is seeking a dedicated Care Agent to handle end-to-end inquiries, including phone calls and support tickets, with a focus on roadside assistance, lockouts, and accident reports.

You will use playbooks and WheelOS to resolve issues, maintain calm under pressure, and escalate appropriately while delivering consistent, high-quality service from a remote home office in the United States.

Qualifications

• Customer care or call center experience required.
• Strong verbal and written communication skills.
• Ability to work independently with minimal supervision.
• Comfort navigating multiple platforms concurrently (NextivaOne, Slack, SOPs, AI tools).

Responsibilities

• Handle inbound phone calls and support tickets for roadside assistance, lockouts, and accidents.
• Maintain shift reliability and phone availability; manage statuses.
• Follow call and ticket playbooks; escalate per SOPs.
• Empathize with campers during high-stress situations and gather key details.
• Conduct warm transfers to leadership when needed; support team with SOPs and improvements.

Skills

Customer service

Communication

Autonomy

Problem solving

Technical proficiency

Tools

NextivaOne

Slack

WheelOS

Job description

The Happy Camper is seeking a dedicated Care Agent to handle end-to-end inquiries, including phone calls and support tickets, with a focus on roadside assistance, lockouts, and accident reports.

You will use playbooks and WheelOS to resolve issues, maintain calm under pressure, and escalate appropriately while delivering consistent, high-quality service from a remote home office in the United States.