Remote Roadside Support Specialist

Agero, Inc.; Tucson (AZ); Remote; USD 38,414,000 - 54,711,000; Full time

Benefits offered by this job

Health and Wellness benefits

401(k) with company match

Paid Time Off

Job summary

Agero, Inc. is seeking a Remote Response Associate to join our Roadside Assistance team. You will be the first point of contact for drivers in distress, guiding them through urgent events with a calm, empathetic approach.

You will dispatch tow trucks and service vehicles, coordinate with providers, and keep customers informed throughout the process. The role emphasizes effective communication, rapid problem-solving, and high-quality service in a fully remote setting.

Qualifications

• Natural empathy to connect with drivers and calm anxious customers.
• Active listening to gather critical details and give clear directions.
• Ability to think clearly and decide quickly in stressful roadside scenarios.
• Strong problem-solving approach to resolve issues and de-escalate situations.

Responsibilities

• Handle high-volume real-time calls for roadside assistance.
• Dispatch with accuracy by coordinating with external providers.
• De-escalate customers with empathetic guidance and support.
• Navigate multiple dispatch tools and systems to track progress.
• Collaborate in a remote team via virtual channels like Zoom and Google Chat.

Skills

Empathy in Action

Effective Communication

Calm under pressure

Problem-Solving

Multitasking

Service Excellence

Tech Proficiency

Accountability

Job description

Agero, Inc. is seeking a Remote Response Associate to join our Roadside Assistance team. You will be the first point of contact for drivers in distress, guiding them through urgent events with a calm, empathetic approach.

You will dispatch tow trucks and service vehicles, coordinate with providers, and keep customers informed throughout the process. The role emphasizes effective communication, rapid problem-solving, and high-quality service in a fully remote setting.