Remote Roadside Support Specialist

AAA Auto Club Enterprises; Independence Township (OH); On-site; USD 53,726,400 - 77,145,600; Full time

Benefits offered by this job

Health coverage

401(K) saving plans with company match

Tuition assistance

Floating holidays and PTO

Paid parental leave

Wellness programs

Employee discounts

Job summary

AAA Auto Club Enterprises is seeking a remote Roadside Assistance Call Center Representative to be the first contact for distressed members. In a fast-paced, 24/7 operation you will deliver a totally satisfying experience by listening, understanding, and directing urgent help while training equips you to provide legendary service.

Responsibilities include handling emergency calls for towing, locksmith, fuel, battery, and minor issues; documenting details; staying compassionate under pressure;

Qualifications

• ,

Responsibilities

• Handle emergency roadside assistance calls (towing, locksmith, fuel, battery, minor mechanical)
• Understand and document member distress and safety needs
• Maintain composure on high-pressure calls
• Relay critical information to dispatch and internal teams
• Collaborate to ensure smooth Emergency Roadside Service operations
• Strive to meet performance and customer-satisfaction targets

Skills

Customer service

Call center

Bilingual English/Spanish

Communication skills

Multi-tasking

GPS/maps knowledge

MS Teams

Outlook

Education

High School diploma/GED

Tools

MS Teams

Outlook

Job description

AAA Auto Club Enterprises is seeking a remote Roadside Assistance Call Center Representative to be the first contact for distressed members. In a fast-paced, 24/7 operation you will deliver a totally satisfying experience by listening, understanding, and directing urgent help while training equips you to provide legendary service.

Responsibilities include handling emergency calls for towing, locksmith, fuel, battery, and minor issues; documenting details; staying compassionate under pressure;