Remote Roadside Support Specialist

Agero, Inc.; Southaven (MS); Remote; USD 22,000 - 25,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid time off (PTO)

Tuition reimbursement

Job summary

Agero, Inc. is seeking Remote Response Associates to join the Roadside Assistance team. You will handle real-time inbound calls from motorists across the United States, calmly guiding them through emergencies and coordinating with service providers to dispatch help quickly.

This remote role requires strong empathy, effective communication, and the ability to stay composed under pressure. The position offers competitive benefits and opportunities for growth within the company.

Qualifications

• Empathy for distressed drivers and ability to connect authentically.
• Active listening to gather critical details during high-stress calls.
• Keep a cool head and think clearly in chaotic situations.
• Solve problems quickly and de-escalate when needed.
• Handle multiple screens and tasks while talking to customers.
• Deliver high-quality, accurate dispatch support and follow-through.
• Comfort with digital tools, CRM systems, and Google Workspace.
• Reliable, professional performance in a remote contact center.

Responsibilities

• Handle high-volume inbound calls and gather location/issue details for quick dispatch.
• Coordinate with external service providers to ensure timely assistance.
• De-escalate upset customers with empathy and clear guidance.
• Navigate multiple dispatch systems to track progress and update customers.
• Collaborate with a virtual team via Zoom and Google Chat to maintain performance.

Skills

Empathy in Action

Effective listening

Calm under pressure

Problem-solving

Multitasking

Service excellence

Tech proficiency

Accountability

Job description

Agero, Inc. is seeking Remote Response Associates to join the Roadside Assistance team. You will handle real-time inbound calls from motorists across the United States, calmly guiding them through emergencies and coordinating with service providers to dispatch help quickly.

This remote role requires strong empathy, effective communication, and the ability to stay composed under pressure. The position offers competitive benefits and opportunities for growth within the company.