Roadside Support Center Lead | Coaching & Escalations

Europcar España; Tulsa (OK); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Medical, Vision, Dental

401k

Employee Discounts

Company-paid Life Insurance

Parental leave

Job summary

Europcar España in Tulsa seeks a Roadside Assistance Supervisor to lead the Roadside Assistance Call Center. Responsibilities include managing daily operations, ensuring top-notch service quality, and coaching team members.

The ideal candidate will have experience in supervision within customer service and will be committed to operational excellence while fostering a high-quality service culture. Comprehensive benefits including medical, dental, and 401k are offered.

Qualifications

• Proven experience in a supervisory role within a customer service environment.
• Strong ability to manage workflows and coach employees effectively.
• Commitment to operational excellence and service improvement.

Responsibilities

• Lead daily operations of the Roadside Assistance Call Center.
• Ensure high-quality service delivery and handle escalations.
• Promote a safe and team-oriented work environment.

Skills

Team leadership

Customer service

Coaching

Problem solving

Attention to detail

Job description

Europcar España in Tulsa seeks a Roadside Assistance Supervisor to lead the Roadside Assistance Call Center. Responsibilities include managing daily operations, ensuring top-notch service quality, and coaching team members.

The ideal candidate will have experience in supervision within customer service and will be committed to operational excellence while fostering a high-quality service culture. Comprehensive benefits including medical, dental, and 401k are offered.