Roadside Support & Dispatch Specialist

Paragon Leasing L.P.; Town of Texas, Fort Worth (WI, TX); On-site; USD 42,000 - 56,000; Full time

Job summary

Stevens Transport's Paragon Leasing is seeking a Roadside Assistance Coordinator with strong mechanical knowledge and customer service experience. You will diagnose issues over the phone, guide drivers to repair facilities, and coordinate service interruptions to keep deliveries on track.

Responsibilities include identifying warrantable repairs, filing claims, and processing invoices while maintaining clear communication with operations.

Qualifications

• Technical school certification preferred.
• Knowledge of commercial vehicle components and common failure modes.
• Strong problem solving and decision making.
• Ability to handle multiple tasks in a fast paced environment with changing priorities.
• Commitment to following up with all parties involved.
• High school diploma required.
• Strong written and verbal communication skills.
• Basic computer skills.
• Able to manage high inbound call and email volume.
• Customer service skills.

Responsibilities

• Diagnose issues over the phone and provide clear guidance.
• Route drivers to authorized repair facilities as needed.
• Communicate service interruptions to Operations for alternate delivery planning.
• Identify warrantable repairs and file claims with vendors or manufacturers.
• Process and reconcile invoices for approval.
• Other duties as assigned.

Skills

Problem solving

Communication

Decision making

Calm under pressure

Documentation

Customer service

Education

High school diploma

Technical school certification

Tools

MS365

AS400

Job description

Stevens Transport's Paragon Leasing is seeking a Roadside Assistance Coordinator with strong mechanical knowledge and customer service experience. You will diagnose issues over the phone, guide drivers to repair facilities, and coordinate service interruptions to keep deliveries on track.

Responsibilities include identifying warrantable repairs, filing claims, and processing invoices while maintaining clear communication with operations.