Roadside Support & Dispatch Coordinator

Stevens Transport; Dallas (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

Stevens Transport is seeking a Roadside Assistance Coordinator for Paragon Fleet Maintenance Group. This role uses mechanical and customer service expertise to diagnose and resolve issues while vehicles are on the road, ensuring safety and timely support.

The position involves handling high-volume calls, coordinating repairs, and maintaining clear lines of communication with drivers and operations to adapt delivery plans as needed.

Qualifications

• Some knowledge of commercial vehicle components and common reasons for failure preferred
• Effective problem solving and decision-making skills
• Ability to handle multiple tasks in a fast-paced environment with rapidly changing priorities
• Absolute commitment to following up with all parties involved
• Strong written and verbal communication skills required
• Computer skills
• Must be able to handle heavy volume of inbound calls and email correspondence
• Customer Service Skills

Responsibilities

• Receiving high volume calls from inbound callers and attempting to diagnose issues over the phone
• Delivering clear, effective communication to all parties
• Routing drivers to authorized repair facilities as needed
• Communicating service interruptions to Operations so that alternative delivery plan can be made
• Identifying warrantable repairs and file claims with the appropriate vendor or manufacturer
• Processing and reconciling invoices for approval
• Other duties as assigned

Skills

Problem solving

Communication

Multi-tasking

Customer service

Attention to detail

Safety compliance

Education

High school diploma

Tools

MS365

AS400

Job description

Stevens Transport is seeking a Roadside Assistance Coordinator for Paragon Fleet Maintenance Group. This role uses mechanical and customer service expertise to diagnose and resolve issues while vehicles are on the road, ensuring safety and timely support.

The position involves handling high-volume calls, coordinating repairs, and maintaining clear lines of communication with drivers and operations to adapt delivery plans as needed.