Road Assist Coordinator

Paragon Leasing L.P.; Dallas (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

Paragon Leasing L.P. in Dallas seeks a Roadside Assistance Coordinator to support our fleet's safety and uptime.

The role draws on mechanical experience with trucks, trailers, and refrigeration, plus strong customer service to diagnose, prevent, and resolve issues over the phone. You will route drivers, communicate with operations, file warranty claims, and handle invoices while maintaining clear documentation.

Qualifications

• Some knowledge of commercial vehicle components and common reasons for failure preferred.
• Effective problem solving and decision-making skills.
• Ability to handle multiple tasks in a fast-paced environment with rapidly changing priorities.
• Strong written and verbal communication skills.

Responsibilities

• Receiving high volume calls from inbound callers and attempting to diagnose issues over the phone.
• Delivering clear, effective communication to all parties.
• Routing drivers to authorized repair facilities as needed.
• Communicating service interruptions to Operations so that alternative delivery plan can be made.
• Identifying warrantable repairs and file claims with the appropriate vendor or manufacturer.
• Processing and reconciling invoices for approval.
• Other duties as assigned.

Skills

Vehicle component knowledge

Problem solving

Customer service

Communication

Multitasking

Education

High school diploma

Tools

MS365

AS400

Truck diagnostics software

Job description

Department:Paragon Fleet Maintenance GroupJob Description:THE ROLE: The Roadside Assistance Coordinator is a key position in keeping our Fleet safe while on the road. This position utilizes Truck, Trailer, Refrigeration mechanical experience as well as customer service experience to analyze, diagnosis, prevent, and fix mechanical issues. Are you great with people, do you have mechanical experience, are you a problem solver? This might be the position for you!!!If you are a driven individual who thrives in an environment poised for growth to an already long-standing industry leading organization, then come make Stevens Transport's Paragon Leasing your new home.JOB DESCRIPTION:Key Responsibilities:Receiving high volume calls from inbound callers and attempting to diagnose issues over the phoneDelivering clear, effective communication to all partiesRouting drivers to authorized repair facilities as neededCommunicating service interruptions to Operations so that alternative delivery plan can be madeIdentifying warrantable repairs and file claims with the appropriate vendor or manufacturerProcessing and reconciling invoices for approvalOther duties as assignedQUALIFICATIONS:Minimum Qualifications:Some knowledge of commercial vehicle components and common reasons for failure preferredEffective problem solving and decision-making skillsAbility to handle multiple tasks in a fast-paced environment with rapidly changing prioritiesAbsolute commitment to following up with all parties involvedHigh school diplomaStrong written and verbal communication skills requiredComputer skillsMust be able to handle heavy volume of inbound calls and email correspondenceCustomer Service SkillsPreferred Qualifications:Diesel Mechanic experienceTrailer Mechanic experienceThermoKing experienceSKILLS & ABILITIES:Decision makingCommunicationSafety complianceKnowledge evaluationTraining and re-trainingIncident investigationPolicy interpretationConstructive feedbackCalm under pressureDocumentationFederal & State Employment LawReportingMS365AS400PHYSICAL DEMANDS:Prolonged periods sitting at a desk and working on a computerThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit.WORK EXPERIENCE:4+ years of experience working in transportation, motor carrier experienceWorkshift:Education:In compliance with Federal and State equal employment opportunity laws, qualified candidates are considered for all positions without regard to race, color, religion, sex, national origin, age, marital status, veteran status, non-job-related disability, or any other protected group status.