Road Assist Coordinator

Paragon Leasing L.P.; Town of Texas, Fort Worth (WI, TX); Vor Ort; USD 42.000 - 56.000; Vollzeit

Zusammenfassung

Stevens Transport's Paragon Leasing is seeking a Roadside Assistance Coordinator with strong mechanical knowledge and customer service experience. You will diagnose issues over the phone, guide drivers to repair facilities, and coordinate service interruptions to keep deliveries on track.

Responsibilities include identifying warrantable repairs, filing claims, and processing invoices while maintaining clear communication with operations.

Qualifikationen

• Technical school certification preferred.
• Knowledge of commercial vehicle components and common failure modes.
• Strong problem solving and decision making.
• Ability to handle multiple tasks in a fast paced environment with changing priorities.
• Commitment to following up with all parties involved.
• High school diploma required.
• Strong written and verbal communication skills.
• Basic computer skills.
• Able to manage high inbound call and email volume.
• Customer service skills.

Aufgaben

• Diagnose issues over the phone and provide clear guidance.
• Route drivers to authorized repair facilities as needed.
• Communicate service interruptions to Operations for alternate delivery planning.
• Identify warrantable repairs and file claims with vendors or manufacturers.
• Process and reconcile invoices for approval.
• Other duties as assigned.

Kenntnisse

Problem solving

Communication

Decision making

Calm under pressure

Documentation

Customer service

Ausbildung

High school diploma

Technical school certification

Tools

MS365

AS400

Jobbeschreibung

THE ROLE

The Roadside Assistance Coordinator is a key position in keeping our Fleet safe while on the road. This position utilizes Truck, Trailer, Refrigeration mechanical experience as well as customer service experience to analyze, diagnosis, prevent, and fix mechanical issues. Are you great with people, do you have mechanical experience, are you a problem solver? This might be the position for you!!! If you are a driven individual who thrives in an environment poised for growth to an already long-standing industry leading organization, then come make Stevens Transport's Paragon Leasing your new home.

JOB DESCRIPTION

Key Responsibilities:

• Receiving calls from inbound callers and attempting to diagnose issues over the phone
• Delivering clear, effective communication to all parties
• Routing drivers to authorized repair facilities as needed
• Communicating service interruptions to Operations so that alternative delivery plan can be made
• Identifying warrantable repairs and file claims with the appropriate vendor or manufacturer
• Processing and reconciling invoices for approval

Other duties as assigned

QUALIFICATIONS

Minimum Qualifications:

• Preference will be given to those with technical school certification
• Some knowledge of commercial vehicle components and common reasons for failure preferred
• Effective problem solving and decision-making skills
• Ability to handle multiple tasks in a fast-paced environment with rapidly changing priorities
• Absolute commitment to following up with all parties involved
• High school diploma
• Strong written and verbal communication skills required
• Basic computer skills
• Must be able to handle heavy volume of inbound calls and email correspondence
• Customer Service Skills

Preferred Qualifications:

• Diesel Mechanic experience
• Trailer Mechanic experience
• ThermoKing experience

SKILLS & ABILITIES

• Decision making
• Communication
• Safety compliance
• Knowledge evaluation
• Training and re-training
• Incident investigation
• Policy interpretation
• Constructive feedback
• Calm under pressure
• Documentation
• Federal & State Employment Law Reporting
• MS365
• AS400

PHYSICAL DEMANDS

Prolonged periods sitting at a desk and working on a computer The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit.

WORK EXPERIENCE

4+ years of experience working in transportation, motor carrier experience

Workshift: Education: In compliance with Federal and State equal employment opportunity laws, qualified candidates are considered for all positions without regard to race, color, religion, sex, national origin, age, marital status, veteran status, non-job-related disability, or any other protected group status.

ABOUT US

Stevens Transport, North Americas Premier Refrigerated Transportation Company, resides in the heart of Dallas, Texas. Servicing a prestigious list of Fortune 400 companies, Stevens specializes in transporting time-sensitive, temperature-controlled, and dry-expedited commodities across the United States, Canada and Mexico. For over 40 years, Stevens has been recognized as an industry leader in the Logistics and Supply Chain arena offering multi-modal transportation solutions and has never had a layoff.

WHY STEVENS TRANSPORT

Family is a top priority at Stevens and those values are integrated into everything we do, every day. We understand that the most important “assets” are the people that support our continuous growth and success. From competitive salary and benefits packages, to defined career paths and growth opportunities, we take care of our people and take great pride in our efforts to build and sustain an inclusive workplace for all employees.

WHAT ARE WE LOOKING FOR

Stevens welcomes high-energy, forward-thinking individuals from all backgrounds and experience levels. We offer a wide variety of opportunities across all departments and divisions. If you are looking for a rewarding career with a debt-free transportation and logistics conglomerate, come join the over 750 corporate family members.