Roadside Support Specialist – Truck Services

PACCAR Parts; Renton (WA); On-site; USD 62,000 - 85,000; Full time

Benefits offered by this job

401k with up to a 5% company match

Pension plan

Paid time off

Tuition reimbursement

Health, dental, and vision plans

Job summary

PACCAR Parts is seeking a Customer Center Specialist in Renton, WA to deliver excellent service by routing the right resources for each incident and coordinating with dealers. You will monitor progress, document activities, and communicate with customers and teams while ensuring payment methods are set and feedback is provided per procedure.

The role supports non-emergency scheduling for trucks and maintenance contracts, with a shift that may include nights, weekends or holidays.

Qualifications

• Bachelor's degree or actively pursuing, preferred
• Excellent communication skills
• Exceptional customer service skills with proven ability to deal rationally with customers in difficult situations
• Reasonable mechanical aptitude (specific truck knowledge desirable but not required)
• Strong PC capabilities
• Good organizational skills with ability to effectively prioritize
• Self-starter who is effective working under limited supervision
• Ability to work a flexible shift including nights, weekends, and/or holidays
• Bilingual (Spanish, French or Punjabi) a plus but not required
• Experience with SalesForce or other CRM experience desired.

Responsibilities

• Determine and deploy the appropriate service resource.
• Monitor job progress and provide timely updates to our customers.
• Document details of each activity associated with each incident.
• Communicate effectively with various team members simultaneously to ensure that the appropriate actions are being pursued on behalf of the customer.
• Establish and assure method of payment.
• Provide feedback (direct contact or written report) to dealers, customers, and appropriate PACCAR entities per procedure.
• Provide non-emergency service scheduling for trucks and other support for contract maintenance customers.

Skills

Communication skills

Customer service

Mechanical aptitude

PC capabilities

Organizational skills

Self-starter

Flexible shift

Bilingual

CRM experience

Education

Bachelor's degree or actively pursuing

Tools

Salesforce

Job description

PACCAR Parts is seeking a Customer Center Specialist in Renton, WA to deliver excellent service by routing the right resources for each incident and coordinating with dealers. You will monitor progress, document activities, and communicate with customers and teams while ensuring payment methods are set and feedback is provided per procedure.

The role supports non-emergency scheduling for trucks and maintenance contracts, with a shift that may include nights, weekends or holidays.