Roadside Event Lead & Service Coordinator II

Cox; Billings (MT); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Bonus plans

Work-life balance

Healthcare options

401(k) match

Professional development

Parental leave

Pet insurance

Employee discounts

Job summary

Cox Automotive Fleet is seeking a Roadside Event Specialist II to join our roadside service team in the United States. You will work with drivers, customers and service providers to manage major events, oversee repairs, and ensure timely responses to customer instructions.

The role requires strong communication, organization, and multitasking skills, plus experience in logistics or automotive tech. Benefits and competitive pay are highlighted in the job posting.

Qualifications

• High school diploma or GED and 3 years of experience in logistics, transportation, or automotive technology.
• Proficient in Microsoft Office Suite for data entry, word processing and email.
• Excellent communication skills by phone, email and in person.

Responsibilities

• Manage day-to-day operational needs of major events, including high dollar-amount repair approvals and serious situations such as accidents, police impounds and more.
• Ensure timely response for repairs and that customer instructions for equipment are handled promptly.
• Ensure estimates are handled accurately.
• Communicate directly and effectively with customers, drivers, service providers and coworkers.
• Ensure customer protocol is being followed at the highest possible level.
• Ensure correct billing is selected and communicated with service provider.

Skills

MS Office proficiency

Communication skills

Multitasking

Education

High school diploma or GED

Tools

Microsoft Office Suite

Job description

Cox Automotive Fleet is seeking a Roadside Event Specialist II to join our roadside service team in the United States. You will work with drivers, customers and service providers to manage major events, oversee repairs, and ensure timely responses to customer instructions.

The role requires strong communication, organization, and multitasking skills, plus experience in logistics or automotive tech. Benefits and competitive pay are highlighted in the job posting.