Heavy-Duty Roadside Dispatch Specialist

FleetPride, Inc.; Town of Bath (NY); On-site; USD 42,000 - 54,000; Full time

Job summary

FleetPride, Inc. is seeking a Heavy-Duty Service Dispatcher in Bath, NY to coordinate nationwide roadside towing and wrecker services. You will manage multi-line calls, document details, and assign drivers to keep operations moving.

Ideal candidates have strong customer service skills, are comfortable with multiple computer systems, and can stay calm under pressure in a fast-paced environment.

Qualifications

• High school diploma or GED required.
• Previous dispatch experience preferred.
• Strong customer service experience.
• Comfortable using multiple computer programs and systems.
• Experience with multi-line phone systems is a plus.
• Strong typing and data-entry skills.
• Excellent verbal and written communication.
• Ability to multitask and prioritize in a fast-paced environment.
• Reliable attendance and punctuality.
• Valid driver's license with a clean driving record.
• Self-motivated, organized, and team-oriented.

Responsibilities

• Answer emergency and non-emergency service calls.
• Gather and accurately document customer and service information.
• Prioritize calls based on urgency.
• Coordinate roadside towing and wrecker services.
• Assign the appropriate driver/operator and equipment.
• Provide accurate ETAs to customers and partners.
• Monitor driver locations and routes.
• Communicate clear service details to drivers.
• Enter information and maintain accurate logs.
• Handle high-volume, multi-line phone traffic.
• Process billing for auto clubs including AAA, Agero, GEICO, and others.
• Stay productive and proactive during slower periods.
• Maintain professionalism and composure during high-pressure situations.

Skills

Customer service

Multitasking

Verbal and written communication

Typing & data-entry

Organization

Team-oriented

Reliability and punctuality

Education

High school diploma or GED

Tools

Multi-line phone systems

Dispatch software

Job description

FleetPride, Inc. is seeking a Heavy-Duty Service Dispatcher in Bath, NY to coordinate nationwide roadside towing and wrecker services. You will manage multi-line calls, document details, and assign drivers to keep operations moving.

Ideal candidates have strong customer service skills, are comfortable with multiple computer systems, and can stay calm under pressure in a fast-paced environment.