Night & Weekend Dispatch Specialist - Towing & GPS

Action Towing/Great America Towing; Redwood City (CA); On-site; USD 45,000 - 65,000; Full time

Job summary

Action Towing is seeking a dispatcher to manage night and weekend shifts, answering inquiries, and coordinating service dispatch based on vehicle availability and skills. You will document progress, communicate via email, and maintain front-office operations.

The role requires strong customer service, multitasking, and clear written/verbal communication, with familiarity in GPS tracking systems. Join a family‑owned team with over 30 years of service.

Qualifications

• Excellent customer service skills.
• Ability to handle multiple tasks efficiently.
• Strong communication skills, both verbal and written.
• Familiarity with GPS tools and tracking systems.
• Ability to work nights and weekends.

Responsibilities

• Answer phones in a timely, friendly, and professional manner.
• Dispatch calls for service based on skills needed, driver proximity, and type of service vehicle required.
• Complete shift reports accurately and on time.
• Exchange information with other dispatchers through email, messaging, etc.
• Maintain cleanliness of front offices.
• Use GPS tools to track the location of company vehicles to aid in prompt service and document progress or delays.
• Perform other duties as assigned.

Skills

Customer service

Multitasking

Communication

GPS tools

Night shift

Job description

Action Towing is seeking a dispatcher to manage night and weekend shifts, answering inquiries, and coordinating service dispatch based on vehicle availability and skills. You will document progress, communicate via email, and maintain front-office operations.

The role requires strong customer service, multitasking, and clear written/verbal communication, with familiarity in GPS tracking systems. Join a family‑owned team with over 30 years of service.