Efficient Service Dispatcher: Schedule Techs & Delight Customers

Black Diamond Experts; Sparks (NV); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Weekly pay with incentives and bonuses

401(k) retirement with company match

Holiday pay, vacation pay, & paid time

Health benefits

Long and short-term disability

Job summary

All Hours Air in Sparks, NV is seeking a dedicated Dispatcher to keep our service team running smoothly. You will schedule technicians, track calls, and communicate clearly with customers to minimize delays and maximize productivity.

In this fast-paced, customer-focused role, you’ll coordinate field teams, adapt schedules for emergencies, and maintain accurate job records. A positive attitude and strong multitasking skills help you thrive in our growth-oriented environment.

Qualifications

• 1+ year of dispatch, scheduling, or customer service experience preferred.
• Trades or service industry experience a plus.
• ServiceTitan or similar dispatch/CRM software experience preferred.

Responsibilities

• Schedule technicians for appointments based on availability and location.
• Track call volume and technician status to keep the schedule running smoothly.
• Adjust schedules quickly for emergencies, cancellations, or reschedules.
• Keep customers updated on appointment times and delays.
• Serve as the main point of contact for technicians throughout the day.
• Keep accurate records of completed jobs, reschedules, and customer feedback.

Skills

Dispatch experience

Scheduling

Customer service

Communication

Multitasking

Tools

ServiceTitan

Job description

All Hours Air in Sparks, NV is seeking a dedicated Dispatcher to keep our service team running smoothly. You will schedule technicians, track calls, and communicate clearly with customers to minimize delays and maximize productivity.

In this fast-paced, customer-focused role, you’ll coordinate field teams, adapt schedules for emergencies, and maintain accurate job records. A positive attitude and strong multitasking skills help you thrive in our growth-oriented environment.