Remote Tow & Roadside Dispatcher — Growth Potential

Global Pacific Support; Houston (TX); À distance; USD 22 000 - 34 000; Plein temps

Avantages offerts par ce poste

100% remote work

Non-toxic environment

Growth potential

Résumé du poste

Texans Crown Towing is seeking a dedicated Tow Truck and Roadside Assistance Dispatcher to join our team. You will coordinate towing requests and roadside services, ensuring prompt, safe support for customers on the road.

Responsibilities include receiving and prioritizing calls, collecting essential information, dispatching vehicles, and updating customers with ETA. A focus on clear communication and accurate records will help maintain service quality and efficiency.

Qualifications

• Receive and prioritize incoming calls for towing and roadside services.
• Collect location, vehicle type and requested service details.
• Dispatch appropriate tow trucks or roadside technicians.
• Monitor status and provide ETA updates to customers.
• Record calls and dispatch details in the system.
• Address inquiries professionally and provide solutions.

Responsabilités

• Receive and prioritize incoming calls for towing and roadside services.
• Collect essential information from customers (location, vehicle type, required service).
• Dispatch the appropriate tow trucks or technicians based on needs and location.
• Monitor dispatch status and provide timely ETA updates.
• Maintain clear communication with operators and field personnel for efficient service.
• Record all interactions in the dispatch system and update job details.

Connaissances

Customer service

Communication

Call handling

Outils

Dispatch system

Description du poste

Texans Crown Towing is seeking a dedicated Tow Truck and Roadside Assistance Dispatcher to join our team. You will coordinate towing requests and roadside services, ensuring prompt, safe support for customers on the road.

Responsibilities include receiving and prioritizing calls, collecting essential information, dispatching vehicles, and updating customers with ETA. A focus on clear communication and accurate records will help maintain service quality and efficiency.