Roadside Dispatch Coordinator

SRR Group; Florida; On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Starting rate: $15.00 USD per hour

Full-time position

Office-based in Broward County,Florida

Training provided on company systems

Job summary

SRR Group in Broward County, FL is seeking a reliable Dispatcher for our towing and roadside assistance team. You will receive and coordinate service requests, dispatch tow trucks and technicians, and communicate with customers and drivers to confirm details and ETA.

This office-based role requires multitasking in a fast-paced environment, staying calm under pressure, and maintaining accurate records of calls, dispatches, and payments. Training provided and growth opportunities available.

Qualifications

• Experience in towing/roadside services preferred.
• Excellent verbal and written communication skills.
• Strong multitasking and organizational abilities.
• Calm and professional under pressure.
• Ability to learn dispatch and GPS software quickly.
• Reliable, punctual, and able to work flexible shifts.

Responsibilities

• Receive and coordinate incoming towing and roadside requests.
• Dispatch tow trucks and technicians by location and availability.
• Communicate with customers to confirm details and ETA.
• Maintain constant driver communications during calls.
• Monitor status from assignment to completion.
• Prioritize emergency and high-priority requests.
• Use GPS and dispatch software to optimize assignments.
• Document calls, dispatches, and job details accurately.
• Coordinate with third parties when necessary.
• Escalate issues to management when needed.
• Maintain professional, courteous interactions.

Skills

Dispatcher experience

Multitasking

Customer service

Communication

Detail-oriented

Punctual

Tools

Dispatch software

GPS software

Job description

SRR Group in Broward County, FL is seeking a reliable Dispatcher for our towing and roadside assistance team. You will receive and coordinate service requests, dispatch tow trucks and technicians, and communicate with customers and drivers to confirm details and ETA.

This office-based role requires multitasking in a fast-paced environment, staying calm under pressure, and maintaining accurate records of calls, dispatches, and payments. Training provided and growth opportunities available.