Roadside Dispatch & Customer Care Agent

Valorfleetservices; Gaithersburg (MD); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Health, dental and vision insurance

Paid time off and holiday pay

401(k) with match

Paid training — no towing experience

Room to grow into dispatch lead or ops

Job summary

Valorfleetservices is seeking a dispatcher to support our 24/7 towing, recovery and roadside teams in Gaithersburg, MD. The role involves taking calls from drivers and clients, collecting details, dispatching drivers, and providing accurate ETA updates.

The ideal candidate has at least 1 year in customer service or dispatch, with a calm phone presence, good typing speed, and the ability to handle multiple screens and tasks. Nights, weekends or holidays may be required.

Qualifications

• 1+ year in customer service or dispatch
• Calm, clear phone voice especially when callers are upset
• Comfort switching between several screens and tasks
• Good typing speed and attention to detail
• Basic knowledge of local roads and geography
• Willingness to work nights, weekends or holidays as scheduled
• High school diploma or equivalent

Responsibilities

• Answer incoming calls, texts and emails from drivers, fleet clients, motor clubs, police and insurance companies
• Take down service requests with location, vehicle details, issue and payment details
• Send jobs to drivers via dispatch software and track until completion
• Provide accurate arrival times and keep customers updated
• Quote standard service rates and take payments over the phone
• Handle complaints with patience and escalate when needed
• Keep records in the software current and accurate
• Coordinate impound releases, storage questions and vehicle pickups

Skills

Customer service

Calm voice

Multitasking

Attention to detail

Typing speed

Local geography

Night/weekend availability

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

Valorfleetservices is seeking a dispatcher to support our 24/7 towing, recovery and roadside teams in Gaithersburg, MD. The role involves taking calls from drivers and clients, collecting details, dispatching drivers, and providing accurate ETA updates.

The ideal candidate has at least 1 year in customer service or dispatch, with a calm phone presence, good typing speed, and the ability to handle multiple screens and tasks. Nights, weekends or holidays may be required.