Roadside Tow Operator & Recovery Specialist

Valorfleetservices; Sterling (VA); On-site; USD 42,000 - 64,000; Full time

Job summary

Valorfleetservices seeks a professional Tow Truck Operator to provide emergency roadside assistance, accident recovery, and vehicle services. The role emphasizes safe operation, timely service calls, and accurate documentation while delivering a positive customer experience.

You will maintain trucks and equipment per company standards, respond to after-hours calls, and collaborate with dispatch to ensure efficient operations and high customer satisfaction.

Qualifications

• Valid driver's license and ability to meet DOT driving requirements.
• Ability to respond to after-hours calls within response times.
• Professional appearance and conduct.
• Strong customer service skills and positive attitude with customers and coworkers.
• Ability to communicate effectively in English, complete basic paperwork, and perform basic math.
• Physical ability to sit, drive, bend, lift, and use radio/phone systems.
• Ability to pass required drug screenings and background checks.
• Basic mechanical aptitude and problem-solving skills.
• Ability to obtain a DCJS registration and DOT medical certificate if required.
• Safe driving record meeting company fleet safety and insurance standards.

Responsibilities

• Provide safe, timely towing and roadside assistance services and maintain equipment.
• Complete service tickets and documentation accurately and on time.
• Collaborate with dispatch and management to support efficient operations.
• Identify service improvements to enhance efficiency and customer experience.

Job description

Valorfleetservices seeks a professional Tow Truck Operator to provide emergency roadside assistance, accident recovery, and vehicle services. The role emphasizes safe operation, timely service calls, and accurate documentation while delivering a positive customer experience.

You will maintain trucks and equipment per company standards, respond to after-hours calls, and collaborate with dispatch to ensure efficient operations and high customer satisfaction.