Tow Dispatch Pro — Real-Time Ops & Customer Care

Guardian Fleet Services; Lexington (KY); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Paid Time Off

Paid Holidays

401(k) Plan

Short Term Disability

Long-Term Disability

Hospital Indemnity

Cancer plan

Employee Assistance Program

Employee Referral Bonus

Sign on Bonus

Job summary

Guardian Fleet Services Dispatcher position involves coordinating and dispatching a variety of tow trucks to service calls, accidents, and customer requests. Strong communication, multitasking, and knowledge of towing operations are essential as dispatchers connect drivers, customers, law enforcement, and management.

Role requires calm, organized performance under pressure and ability to use dispatch software effectively.

Qualifications

• Prior dispatch experience in towing, trucking, emergency services, or logistics preferred.
• Strong communication and multitasking abilities.
• Ability to remain calm and organized in high‑stress situations.
• Proficiency with dispatch software, GPS systems is a plus.
• Must be able to communicate fluently in English.
• Able to pass background and drug screening.

Responsibilities

• Receive and prioritize incoming service calls from customers, law enforcement, motor clubs, and internal systems.
• Dispatch appropriate tow trucks and operators based on call type, location, and equipment needs.
• Monitor driver status, job progress, and GPS locations to ensure efficient routing.
• Communicate clearly with drivers regarding job details, hazards, and special instructions.
• Document all call information accurately in dispatch software.
• Coordinate with police, fire departments, and DOT during accident recoveries.
• Provide excellent customer service, including ETA updates and problem resolution.
• Maintain knowledge of service area, traffic patterns, and common locations.
• Assist with after‑hours or emergency dispatching as needed.
• Support office operations with administrative tasks when required.

Skills

Communication

Multitasking

Calm under pressure

Dispatch software

GPS systems

English fluency

Tools

Dispatch software

GPS systems

Job description

Guardian Fleet Services Dispatcher position involves coordinating and dispatching a variety of tow trucks to service calls, accidents, and customer requests. Strong communication, multitasking, and knowledge of towing operations are essential as dispatchers connect drivers, customers, law enforcement, and management.

Role requires calm, organized performance under pressure and ability to use dispatch software effectively.