Fleet Dispatcher: Real-Time Load Planning & Driver Support

Valorfleetservices; Gaithersburg (MD); On-site; USD 50,000 - 65,000; Full time

Job summary

Valorfleetservices is seeking a Fleet Dispatcher in Gaithersburg, MD to keep trucks loaded, on schedule, and compliant by assigning loads, routing drivers, and resolving issues in real time. You will serve as the main link between drivers, customers, brokers, and the operations team.

The role is full-time, non-exempt and requires 1+ year of dispatch or logistics experience, FMCSA hours-of-service knowledge, and strong geography skills.

Qualifications

• 1+ year of dispatch, logistics, or transportation operations experience.
• Working knowledge of FMCSA hours-of-service rules and ELD requirements.
• Strong geography and map-reading skills across service region.

Responsibilities

• Load planning and assignment: Assign loads to drivers based on location, equipment, hours of service, and delivery windows; Build efficient routes that cut empty miles, fuel cost, and tolls; Book and confirm pickup and delivery appointments with shippers and receivers.
• Driver communication and support: Act as each driver's first point of contact throughout the shift; Track trucks via ELD/GPS and confirm check-calls, arrivals, and departures; Reroute drivers around delays, weather, road closures, and breakdowns; Coordinate roadside assistance, repairs, and recovery with Maintenance.
• Customer service: Give customers and brokers accurate ETAs and proactive delay notices; Resolve service failures, detention, and accessorial issues quickly and professionally.
• Compliance and safety: Plan loads within FMCSA hours-of-service limits; never pressure drivers to exceed them; Flag drivers, equipment, or loads with compliance, safety, or documentation gaps; Report accidents and incidents to Safety per company procedure.
• Records and reporting: Keep load status, notes, and documents current in the TMS; Collect BOLs and PODs to support same-day billing; Hand off open issues clearly at shift change.

Skills

Dispatch experience

FMCSA hours-of-service knowledge

Geography and map-reading skills

Communication under pressure

Multitasking

Problem-solving under pressure

Education

High school diploma or GED

Associate's or Bachelor's degree in logistics, supply chain, or business

Tools

TMS McLeod

TMW

Samsara

ELD/telematics

Load boards (DAT, Truckstop)

Microsoft 365

Job description

Valorfleetservices is seeking a Fleet Dispatcher in Gaithersburg, MD to keep trucks loaded, on schedule, and compliant by assigning loads, routing drivers, and resolving issues in real time. You will serve as the main link between drivers, customers, brokers, and the operations team.

The role is full-time, non-exempt and requires 1+ year of dispatch or logistics experience, FMCSA hours-of-service knowledge, and strong geography skills.