Roadside Battery & Light Service Technician

AAA Mountain West Group; Oakland (CA); On-site; USD 31,000 - 45,000; Full time

Benefits offered by this job

Discretionary incentive plan

401k matching up to 6%

Medical, Dental, Vision benefits

Paid Holidays

Paid Time Off

Free AAA Classic Membership

AAA product discounts

Tuition reimbursement

Job summary

AAA Mountain West Group seeks a Service and Roadside Technician responsible for operating service vehicles, assisting AAA members, and performing basic diagnostics and customer service. The role includes on-scene rapport building, upselling AAA products, and completing daily paperwork.

Candidate should have a valid driver’s license, 2+ years in a customer-facing role, and relevant automotive training or ASE certification preferred.

Qualifications

• Must possess a valid driver’s license with a safe driving record.
• Two years of experience in a customer contact role.
• Vocational automotive training/certification or equivalent experience (preferred).
• ASE (Automotive Service Excellence) certification (preferred).

Responsibilities

• Drive and operate a service vehicle to assist AAA members and for commercial purposes.
• Interact with customers on scene to build rapport and solve problems.
• Leverage sales skills to offer AAA products and services during service interaction.
• Use on-board computer, radio communications, and mapping systems.
• Complete daily paperwork such as call-logs and invoices.

Skills

Verbal communication

Vehicle knowledge

Problem solving

Driving (manual/automatic)

Education

Driver’s license (valid)

Vocational automotive training/certification

ASE certification (preferred)

Job description

AAA Mountain West Group seeks a Service and Roadside Technician responsible for operating service vehicles, assisting AAA members, and performing basic diagnostics and customer service. The role includes on-scene rapport building, upselling AAA products, and completing daily paperwork.

Candidate should have a valid driver’s license, 2+ years in a customer-facing role, and relevant automotive training or ASE certification preferred.