Mobile Battery & Light Service Technician

Aaa-Mountain-West-Group-1; Oakland (CA); On-site; USD 31,000 - 45,000; Full time

Benefits offered by this job

401k Matching

Medical, Dental, Vision

Paid Holidays

Paid Time Off

Tuition Reimbursement

AAA Membership Discounts

Job summary

AAA is seeking a Driving/Service Technician to operate towing and service vehicles and provide exceptional customer service to AAA members and commercial clients. You will perform basic diagnostics, build rapport with customers on-site, and leverage product knowledge to offer AAA services during each service interaction.

Applicants should have a valid driver's license and at least two years in a customer-facing role. Automotive training or ASE certification is preferred.

Qualifications

• Two years of experience in a customer contact role.
• Must possess a valid driver’s license with a safe driving record.
• Vocational automotive training/certification or equivalent experience (preferred).
• ASE certification (preferred).

Responsibilities

• Drive and operate a service vehicle and towing equipment safely.
• Interact with customers on scene, build rapport and solve problems.
• Suggest AAA products and services during service interactions.
• Use on-board computer, radio, and mapping to complete calls.
• Complete daily paperwork including call-logs and invoices.
• Maintain safe, professional conduct in all weather and site conditions.

Skills

Customer service

Communication

Problem solving

Sales skills

Education

Vocational automotive training/certification or equivalent experience

ASE certification (preferred)

Job description

AAA is seeking a Driving/Service Technician to operate towing and service vehicles and provide exceptional customer service to AAA members and commercial clients. You will perform basic diagnostics, build rapport with customers on-site, and leverage product knowledge to offer AAA services during each service interaction.

Applicants should have a valid driver's license and at least two years in a customer-facing role. Automotive training or ASE certification is preferred.