Battery/Light Service (Nights)

AAA Mountain West Group; California; Sur place; USD 31 000 - 45 000; Plein temps

Avantages offerts par ce poste

401k matching

Health benefits

Paid holidays

Paid time off

Membership perks

Product discounts

Tuition reimbursement

Incentive plan

Résumé du poste

AAA Mountain West Group in Northern California and neighboring states seeks a dedicated tow and service vehicle operator. You will drive a service vehicle, perform basic diagnostics, and provide an outstanding customer experience to AAA members and commercial clients.

The role requires a valid driver’s license, 2 years in a customer-facing role, and may include preferred certifications in automotive training and AES.

Qualifications

• Must have a valid driver’s license with a safe driving record.
• Two years of experience in a customer contact role.
• Vocational automotive training/certification or equivalent experience (preferred).
• AES (Automotive Service Excellence) certification (preferred).

Responsabilités

• Drive and operate a service vehicle (e.g., flat tire changes, lock-out, fuel delivery).
• Interact with customers on-scene, build rapport and solve problems.
• Leverage sales skills to offer AAA products during service interaction.
• Use on-board computer, radio, and mapping systems.
• Complete daily paperwork (call-logs, invoices, receipts).

Connaissances

Clear verbal communication

Written communication

Vehicle knowledge

Problem solving

Customer service

Formation

Automotive training/certification

AES certification (preferred)

Description du poste

Why Work For Us?

Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position.

401k Matching – $1 for $1 company match up to 6% of eligible earnings per pay period.

Benefits – Medical, Dental, Vision, wellness program and more!

Paid Holidays

Paid Time Off – Team Members accrue paid time off monthly. Depending on position, an additional 24 hours per year are earmarked for volunteer activities.

Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Free AAA Classic Membership

AAA Product Discounts

Tuition Reimbursement Program .

Summary

Driving and operating of a specific service vehicle (tow trucks, battery service vehicles, light service vehicles) and operating towing equipment for AAA members and for commercial purposes. Performing simple diagnostics/troubleshooting on vehicles. Providing an outstanding customer service experience.

Essential Functions

• Driving and operating a service vehicle (i.e. flat tire changes, lock-out, fuel delivery services, etc.)
• On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving
• Leverages sales skills for offering products and services from AAA to member during service interaction
• Utilizing on-board computer, radio communications, and mapping systems
• Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)

Knowledge/Skills/Abilities

• Clear and proficient verbal and written communication even under pressure
• Common knowledge of vehicle components and the common reasons for vehicle failure
• Demonstrates problem solving and listening skills to evaluate member safety as well as the ability to discern safety issues and respond appropriately
• Ability to drive a manual/automatic shift vehicle

Education & Experience/Licenses & Certification/Requirements

• Must possess a valid driver’s license with a safe driving record
• Two (2) years of experience in a customer contact role
• I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training
• Vocational technical automotive training/certification or equivalent experience (preferred)
• AES (Automotive Service Excellence) certification(preferred)

Work Environment/Physical Requirements

• Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous. Service Providers are required to provide a photograph for identification purposes.

#LI-JM1 - $27.50 hourly pay with potential to make up to an additional $1,900 per month with quality and productivity incentives

Welcome to AAA Mountain West Group (MWG), serving Northern California, Nevada, Utah, Arizona, Alaska, Wyoming, and Montana. We believe our team should make their mark: over every mile and at every moment, we pride ourselves at helping our Members outsmart life’s obstacles. We are a not-for-profit, membership-based organization that has served our Members for over a century: from our legendary roadside assistance and award-winning insurance products to free travel planning and new innovations.