Mobile Battery & Light Service Technician

AAA Mountain West Group; Oakland (CA); Sur place; USD 37 000 - 43 000; Plein temps

Avantages offerts par ce poste

Great Pay

401k Matching

Benefits – Medical, Dental, Vision

Paid Holidays

Paid Time Off

Collaborative Environment

Free AAA Classic Membership

AAA Product Discounts

Tuition Reimbursement Program

Résumé du poste

AAA Mountain West Group in Oakland, CA is seeking a Service Vehicle Operator to drive and operate service vehicles (tow and battery service) and perform basic diagnostics while delivering outstanding customer service to AAA members and commercial customers. You will use onboard computer and mapping systems, complete daily paperwork, and apply sales skills to offer AAA products during service calls.

A valid driver's license and safe driving record are required; prior customer contact experience

Qualifications

• Clear and proficient verbal and written communication under pressure.
• Knowledge of vehicle components and typical failure causes.
• Strong problem solving and listening to ensure member safety.
• Ability to drive a manual/automatic shift vehicle.
• Valid driver's license with a safe driving record.
• Two years of experience in a customer contact role.
• Vocational automotive training/certification or equivalent experience (preferred).
• ASE certification (preferred).

Responsabilités

• Drive and operate a service vehicle (flat tire changes, lock-outs, fuel delivery, etc.).
• Interact with customers on scene to build rapport and solve problems.
• Leverage sales skills to offer AAA products during service calls.
• Use on-board computer, radio, and mapping systems.
• Complete daily paperwork (call-logs, invoices, receipts).

Connaissances

Verbal communication

Written communication

Problem solving

Rapport building

Sales skills

Safe driving

Description du poste

AAA Mountain West Group in Oakland, CA is seeking a Service Vehicle Operator to drive and operate service vehicles (tow and battery service) and perform basic diagnostics while delivering outstanding customer service to AAA members and commercial customers. You will use onboard computer and mapping systems, complete daily paperwork, and apply sales skills to offer AAA products during service calls.

A valid driver's license and safe driving record are required; prior customer contact experience