Roadside Battery Service Tech - Sign-On Bonus

AAA Northeast; Massachusetts; On-site; USD 32,000 - 36,000; Full time

Benefits offered by this job

Free AAA membership

Insurance discounts

Tuition reimbursement

Wellness incentives

Travel commission refund

Job summary

AAA Northeast is seeking a Battery Service Technician to provide safe, on-the-go roadside battery services to AAA members, including testing, battery replacement, and diagnostics. You’ll respond to emergency requests, greet members, assess scenes, and ensure secure, friendly service.

Employees receive a $2,500 sign-on bonus, shift differentials, and eligibility for monthly or quarterly incentives, plus comprehensive benefits. The role requires a valid driver's license and DOT readiness.

Qualifications

• High School GED is required.
• Post-secondary training in automotive mechanics is preferred.
• Familiarity with electrical troubleshooting is preferred.

Responsibilities

• Responds to Member’s request for service
• Accepts calls and responds to Dispatch or members with ETA to destination; calls members to clarify the location and the potential vehicle issue when appropriate.
• Locates members and assesses the safety of the scene on arrival to ensure that the vehicle is in a safe location to provide service so as not to endanger the member or their traveling companions.
• Greets members and takes action, as necessary, to deal with their emotional state (e.g. calming down someone who is angry, providing reassurance and advice to someone who is fearful or anxious).
• Responsible for effectively communicating all aspects of the battery program clearly to the member. This includes sharing the importance of testing the battery, reinforcing the benefits of the program, and recommending the appropriate battery type.
• Report results of all diagnostic testing to the member explaining what additional repairs may be necessary and provides referrals to AAR-approved facilities.
• Maintain minimum performance standards in conversion, testing, and installs.
• Provides efficient minor mechanical assistance (if trained and equipped) and battery service
• Responds to dispatch calls and performs diagnostic testing on a variety of disabled vehicle systems including electrical, battery, starting, charging, ignition, and fuel delivery.
• Makes a preliminary determination of the best course of action based on all information collected about the situation. Asks for assistance if unsure about a certain situation.
• Performs battery testing on member’s vehicles utilizing specialized battery testing equipment. If necessary, performs maintenance on battery terminals, determines whether the battery needs boosting or replacement. Provides battery boost as appropriate; performs proper maintenance on battery terminals, utilizing hazardous materials training; install appropriate batteries on-the-spot; follows all safety procedures in accordance to Club policies and procedures. If towing is required, call for tow.
• Maintains AAA high standard of service and image
• Maintains service vehicle and equipment in good safe working order (conducts safety checks); maintains an inventory of tools and products to ensure all service calls can be completed.
• Follows temporarily repaired vehicles to ensure member safety or transports members to their destination if the vehicle is towed (subject to Club policies and procedures).
• Operates laptop computer to record van activity, invoicing, cash and credit receipts, and inventory.
• Inspects and maintains the appearance and general mechanical condition of the assigned vehicle; restocks sold batteries, tests new stock to ensure the condition of batteries; disposes of obsolete batteries following procedures for disposal of hazardous waste; inventories all electronic testing equipment.
• Certifies to operate a Battery Service Vehicle by attending the required training prior and refreshers annually.
• Other duties may be assigned.

Education

High School GED

Automotive mechanics training

Electrical troubleshooting familiarity

Job description

AAA Northeast is seeking a Battery Service Technician to provide safe, on-the-go roadside battery services to AAA members, including testing, battery replacement, and diagnostics. You’ll respond to emergency requests, greet members, assess scenes, and ensure secure, friendly service.

Employees receive a $2,500 sign-on bonus, shift differentials, and eligibility for monthly or quarterly incentives, plus comprehensive benefits. The role requires a valid driver's license and DOT readiness.