Roadside Assistance Specialist — On-Call

Fox Rent A Car (A Subsidiary Of Europcar Mobility Group USA); Oklahoma; On-site; USD 32,000 - 45,000; Full time

Job summary

Fox Rent A Car (A Subsidiary Of Europcar Mobility Group USA) seeks a Roadside Assistance Agent to handle inbound calls, route through an automated system, and assist customers with vehicle issues to get them back on the road safely.

Applicants must be available for weekends and holidays on a rotating schedule. Strong communication, typing, and data entry skills are essential in a fast-paced environment.

Qualifications

• Excellent verbal and written communication skills are required.
• Proficient with computerized order processing systems.
• Intermediate typing and data entry skills.
• Proven ability to use solid reasoning and problem-solving skills.
• Detail-oriented with strong organizational and follow-through skills.

Responsibilities

• Provide top-notch customer service and assistance to callers experiencing difficulties with their vehicles.
• Determine a preliminary course of action based on information provided by the customer.
• Troubleshoot and guide customers through vehicle issues to get them back on the road quickly and safely.
• Convey accurate information about the company across channels.
• Perform other duties as assigned to support business needs.

Skills

Verbal communication

Written communication

Typing

Data entry

Problem-solving

Attention to detail

Multitasking

Flexibility

Tools

Google Suite

Excel

Word

Job description

Fox Rent A Car (A Subsidiary Of Europcar Mobility Group USA) seeks a Roadside Assistance Agent to handle inbound calls, route through an automated system, and assist customers with vehicle issues to get them back on the road safely.

Applicants must be available for weekends and holidays on a rotating schedule. Strong communication, typing, and data entry skills are essential in a fast-paced environment.