Roadside Assistance Dispatcher

Coastal Elite Pro; Marana (AZ); On-site; USD 25,000 - 34,000; Full time

Job summary

Coastal Elite Pro in Marana, AZ is hiring a Roadside Service Dispatcher. You will be the first point of contact for policyholders needing urgent roadside assistance and coordinate towing and other services.

You will handle high-volume calls, verify coverage, document interactions, and provide timely updates while using dispatch and mapping software to coordinate providers.

Qualifications

• Strong customer service and communication skills.
• Ability to make fast, accurate decisions in urgent situations.
• Comfort using call-handling and dispatch/mapping software.
• Detail-oriented with strong documentation practices.
• Resilient, performance-focused, and able to work in a high-volume environment.

Responsibilities

• Answer and manage incoming calls for roadside emergencies.
• Gather accurate information, assess needs, and dispatch appropriate services.
• Confirm policy coverage and document details of each interaction.
• Provide clear updates to customers until services are complete.
• Use dispatch tools and mapping software to coordinate provider response.

Skills

Customer service

Clear communication

Decision making under pressure

Dispatch software proficiency

Documentation skills

Tools

Dispatch/mapping software

Job description

Roadside Service Dispatcher provides first-point-of-contact support for policyholders who need urgent roadside assistance. This role handles high-volume inbound calls, assesses customer situations, verifies coverage, and uses mapping/dispatch software to coordinate and dispatch towing and other roadside providers.

Key Duties

• Answer and manage incoming calls for roadside emergencies
• Gather accurate information, assess needs, and dispatch appropriate services
• Confirm policy coverage and document details of each interaction
• Provide clear updates to customers until services are complete
• Use dispatch tools and mapping software to coordinate provider response

Qualifications & Skills

• Strong customer service and communication skills
• Ability to make fast, accurate decisions in urgent situations
• Comfort using call-handling and dispatch/mapping software
• Detail-oriented with strong documentation practices
• Resilient, performance-focused, and able to work in a high-volume environment