Customer Service Representative

Valorfleetservices; Gaithersburg (MD); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Health, dental and vision insurance

Paid time off and holiday pay

401(k) with match

Paid training — no towing experience

Room to grow into dispatch lead or ops

Job summary

Valorfleetservices is seeking a dispatcher to support our 24/7 towing, recovery and roadside teams in Gaithersburg, MD. The role involves taking calls from drivers and clients, collecting details, dispatching drivers, and providing accurate ETA updates.

The ideal candidate has at least 1 year in customer service or dispatch, with a calm phone presence, good typing speed, and the ability to handle multiple screens and tasks. Nights, weekends or holidays may be required.

Qualifications

• 1+ year in customer service or dispatch
• Calm, clear phone voice especially when callers are upset
• Comfort switching between several screens and tasks
• Good typing speed and attention to detail
• Basic knowledge of local roads and geography
• Willingness to work nights, weekends or holidays as scheduled
• High school diploma or equivalent

Responsibilities

• Answer incoming calls, texts and emails from drivers, fleet clients, motor clubs, police and insurance companies
• Take down service requests with location, vehicle details, issue and payment details
• Send jobs to drivers via dispatch software and track until completion
• Provide accurate arrival times and keep customers updated
• Quote standard service rates and take payments over the phone
• Handle complaints with patience and escalate when needed
• Keep records in the software current and accurate
• Coordinate impound releases, storage questions and vehicle pickups

Skills

Customer service

Calm voice

Multitasking

Attention to detail

Typing speed

Local geography

Night/weekend availability

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

Description

Our towing, recovery and roadside teams work around the clock, and our customer service team is often the first voice a stranded driver hears. We’re hiring someone calm, organized and caring to join that team.

What You’ll Do

Shift Schedule: Thursday - Saturday 7:00a - 7:00p

• Answer incoming calls, texts and emails from drivers, fleet clients, motor clubs, police and insurance companies
• Take down service requests accurately: location, vehicle details, what’s wrong, and how to pay
• Send jobs to drivers through our dispatch software and track them until they’re done
• Give customers accurate arrival times and keep them updated
• Quote standard service rates and take payments over the phone
• Handle complaints with patience and pass escalations to the right team
• Keep records in [software name] current and accurate
• Coordinate impound releases, storage questions and vehicle pickups

What We Offer

• Health, dental and vision insurance
• Paid time off and holiday pay
• 401(k) [with match]
• Paid training — no towing experience needed
• Room to grow into dispatch lead or operations roles

Requirements

What We’re Looking For

• 1+ year in customer service, a call center or dispatch (towing or automotive experience is a plus)
• A calm, clear phone voice, including when callers are upset
• Comfort switching between several screens and tasks at once
• Good typing speed and attention to detail
• Basic knowledge of local roads and geography
• Willingness to work nights, weekends or holidays as scheduled
• High school diploma or equivalent

Nice to Have

• Experience with dispatch software
• Bilingual (English/Spanish) preferred
• Experience working with motor clubs such as AAA