RN Triage: Telephonic Care Navigator

Chapters Health System; EE. UU.; A distancia; USD 45.000 - 70.000; Jornada completa

Descripción de la vacante

Chapters Health System seeks a Registered Nurse, Triage to provide telephonic support to patients and families. The role emphasizes building positive relationships with patients, families, and referral sources, while triaging calls with clinical judgment.

Requirements include nursing licensure for the state, at least 1 year of nursing experience (hospice or hospital preferred), and proficiency with EMR/EHR systems.

Formación

• Minimum 1 year nursing experience; hospice or hospital experience preferred
• Active nursing license for the state of employment
• Proficient in English; Spanish bilingual preferred
• Experience with EMR/EHR systems
• Strong communication and critical decision-making skills

Responsabilidades

• Triages phone calls and ensures callers’ needs are met with excellent customer service
• Provides telephone advice and education for patient needs
• Manages timely, courteous handling of inquiries related to Chapters Health System services
• Gathers information and documents to ensure accurate patient records
• Enters data into EMR and coordinates in-person visits when needed

Conocimientos

Nursing experience

EMR/EHR experience

English communication

Spanish bilingual

Time management

Customer service

Team collaboration

Educación

Nursing licensure

Herramientas

EMR/EHR system

Descripción del empleo

Chapters Health System seeks a Registered Nurse, Triage to provide telephonic support to patients and families. The role emphasizes building positive relationships with patients, families, and referral sources, while triaging calls with clinical judgment.

Requirements include nursing licensure for the state, at least 1 year of nursing experience (hospice or hospital preferred), and proficiency with EMR/EHR systems.