Evening Telehealth RN Triage – Hospice Support

Chapters Health System, Inc; Florida; Hybrid; USD 45,000 - 70,000; Part time

Benefits offered by this job

Benefits from day 1

Job summary

Chapters Health System, Inc. is seeking a part-time RN Triage to provide telephonic support to patients and families from Florida. The role emphasizes rapid triage, education, and coordinated referrals within our care network.

The RN Triage will document information in the EMR, maintain professional relationships with teams, patients, and referral resources, and adapt to emergencies or in‑person visit needs as necessary. Hospice experience preferred, shift-based hours available.

Qualifications

• Minimum of one (1) year nursing experience; hospice or hospital experience preferred
• Previous experience working with an EMR/EHR (Electronic Medical/Health Record) system
• Ability to effectively communicate in English (verbal and written); bi‑lingual in Spanish preferred
• Excellent critical decision making and problem‑solving skills
• Excellent clinical and assessment skills
• Ability to use equipment with visual and auditory mechanisms
• Excellent time management skills with the ability to prioritize demands to meet patient service standards and deadlines
• Ability to effectively handle stressful situations professionally and calmly with exceptional customer service
• Strong patient service skills
• Information seeking / probing skills
• Listening, understanding, and responding
• Able to navigate in a fast‑paced environment utilizing interpersonal skills to maximize caller reassurance and patient visits
• Ability to work in a cooperative team environment
• Skilled in computer operations; proficiency in MS Office software applications, on‑line research and proven data entry and navigation skills
• Available to work shifts to accommodate extended hours of operation as scheduled
• Ability to perform sedentary work with frequent interruptions
• Ability to manage the emotional stress of working with and caring for terminally ill patients and their families
• Ability to perform the essential functions and physical requirements (including, but not limited to: lifting patients and/or equipment, bending, pushing/pulling, kneeling) of the job with or without reasonable accommodations

Responsibilities

• Triages phone calls and ensures that callers’ needs are met efficiently using excellent customer service skills
• Provides telephone advice and education for patient needs
• Responsible for the timely, courteous, and effective handling of all telephone inquiries related to Chapters Health System’s services
• Positively promotes and clearly explains benefits of Chapters Health System’s services
• Gathers necessary information and required documentation from appropriate sources to ensure complete, current, and accurate documentation of patient information and data
• Accurately enters data into information tracking systems, including entering and tracking patient referral file in electronic medical record (EMR)
• Provides reassurance on the phone to patients and families
• Assists in finding solutions to their questions and/or recognizes the need for an in‑person visit
• Coordinates in‑person visit when needed/or requested
• Assists the patient and family to achieve the desired comfort levels
• Utilizes appropriate support/expert resources or personnel to resolve complex or difficult situations
• Documents patient/family contact information in the EMR and communicates with the Interdisciplinary Group (IDG)
• Triage RN's who experience technical issues not caused by the company equipment or network are required to report the situation to leadership immediately, and have 30 minutes to resolve the technical issue
• During emergencies, the Triage RN may be required to report to a designated location to ensure continuity of services
• Performs other duties as assigned

Skills

Nursing experience

Hospice experience

EMR/EHR system

English communication

Spanish preferred

Customer service

Time management

Teamwork

Tools

EMR/EHR system

Job description

Chapters Health System, Inc. is seeking a part-time RN Triage to provide telephonic support to patients and families from Florida. The role emphasizes rapid triage, education, and coordinated referrals within our care network.

The RN Triage will document information in the EMR, maintain professional relationships with teams, patients, and referral resources, and adapt to emergencies or in‑person visit needs as necessary. Hospice experience preferred, shift-based hours available.