RN Day Triage: Telehealth Support + Sign-On Bonus

Chapters Health System, Inc.; Washington (District of Columbia); On-site; USD 73,000 - 108,000; Full time

Benefits offered by this job

Sign-on Bonus

Job summary

Chapters Health System in Washington, DC area seeks an RN for Day Triage to provide telephonic and in-person triage support, coordinating care for patients and families. You will document and track referrals in the EMR, respond to clinical inquiries, and promote services with strong customer service.

This role requires an active RN license and excellent communication skills. Compensation includes a sign-on and a schedule Monday–Friday 8:00 a.m.–5:00 p.m.

Qualifications

• Active RN license in one or more states and ability to apply for multi-state license within 30 days of hire.
• Minimum of one year nursing experience; hospice or hospital experience preferred.
• Active BLS certification from American Heart Association or Red Cross.
• Experience with EMR/EHR systems.
• Excellent English communication (verbal and written); Spanish preferred).

Responsibilities

• Triages phone calls and ensures callers’ needs are met with excellent customer service.
• Provides and manages direct care to patients and families with psychosocial, spiritual, cultural and physical components.
• Handles clinical inquiries related to Chapters Health System’s services promptly and accurately.
• Explains benefits of Chapters Health System’s services clearly to clients.
• Gathers information and documentation to ensure up-to-date patient data.
• Enters data into EMR and coordinates referrals.
• Offers reassurance and coordinates in-person visits when needed.
• Coordinates or completes in-person visits and supports patient comfort.
• Manages complex situations by coordinating with resources and IDG members.
• Maintains confidentiality and follows policies and regulatory requirements.
• Supports quality improvement activities and research as appropriate.

Skills

RN license

EMR/EHR experience

BLS for healthcare professionals

English communication

Tools

EMR/EHR system

Job description

Chapters Health System in Washington, DC area seeks an RN for Day Triage to provide telephonic and in-person triage support, coordinating care for patients and families. You will document and track referrals in the EMR, respond to clinical inquiries, and promote services with strong customer service.

This role requires an active RN license and excellent communication skills. Compensation includes a sign-on and a schedule Monday–Friday 8:00 a.m.–5:00 p.m.