RN Triage Team Lead for Hospice Care

Hospice Home Care; Little Rock (AR); On-site; USD 70,000 - 90,000; Full time

Job summary

Hospice Home Care is seeking a Triage Team Leader to oversee the triage team across the organization. You will supervise RNs who assess and prioritize patient needs by phone or electronic communication, ensuring timely medical advice and coordination with healthcare professionals.

You will develop triage protocols, monitor performance, and provide training to staff while meeting regulatory requirements and supporting company growth.

Qualifications

• Graduate of an accredited nursing program with licensure to practice in the state of operation.
• Hospice triage experience required.
• Supervisory experience preferred.
• Nursing Compact RN license required.
• Commitment to clinical and documentation excellence.
• Must be a licensed driver with a valid vehicle and insurance as required.
• Knowledge of the hospice philosophy of care.
• Excellent communications skills.
• Ability to multi-task.

Responsibilities

• Maintain frequent communication with local clinical leaders.
• Coordinate staff schedules to ensure triage needs are covered after hours and weekends.
• Review and approve payroll and time-off requests.
• Communicate and coordinate services with the answering service.
• Provide leadership and support to Triage Team members, including training and annual reviews.
• Lead performance improvement projects for the team and individuals.
• Provide ongoing education opportunities and projects.
• Work with leadership to grow and expand the triage program to meet growth needs.
• Ensure compliance with all state and federal regulatory requirements.

Skills

Leadership

Communication

Multi-tasking

Clinical judgment

Education

BSN (Bachelor of Science in Nursing)

Tools

Payroll systems

Electronic health records

Job description

Hospice Home Care is seeking a Triage Team Leader to oversee the triage team across the organization. You will supervise RNs who assess and prioritize patient needs by phone or electronic communication, ensuring timely medical advice and coordination with healthcare professionals.

You will develop triage protocols, monitor performance, and provide training to staff while meeting regulatory requirements and supporting company growth.