Hospice Triage RN - After-Hours Telephonic Care

Chapters Health System, Inc; Florida; Hybrid; USD 51,000 - 73,000; Full time

Job summary

Chapters Health System, Inc. is seeking an RN, Triage to provide telephonic support to patients and families.

You will establish positive relationships with team members, patients, families, and referral resources, triage after-hours calls, and document information in the EMR with accuracy. The role requires at least 1 year of nursing experience (hospice/hospital preferred), English communication skills, and the ability to obtain/maintain RN licensure per state regulations.

Qualifications

• Minimum of one (1) year nursing experience; hospice or hospital experience preferred.
• Ability to apply for/obtain license to practice as an RN in Washington D.C. within 30 days of hire.
• Licensure requirements may vary based on state or local regulations.
• Must communicate effectively in English; bilingual in Spanish preferred.
• Reliable transportation to meet patients’ needs.

Responsibilities

• Triages after-hours phone calls and ensures callers’ needs are met with excellent customer service.
• Provides telephone advice and education for patient needs related to Chapters Health System’s services.
• Enter and track patient information in the EMR with accuracy.
• Coordinate in-person visits when needed and assist in finding solutions for questions.
• Support RN colleagues with technical issues and escalate as required.
• Represent the company professionally and comply with regulations and policies.

Skills

Nursing experience

EMR/EHR literacy

English communication

Spanish bilingual (preferred)

Phone triage skills

Time management

Interpersonal skills

Critical thinking

Team collaboration

Education

RN license

Tools

EMR/EHR system

Job description

Chapters Health System, Inc. is seeking an RN, Triage to provide telephonic support to patients and families.

You will establish positive relationships with team members, patients, families, and referral resources, triage after-hours calls, and document information in the EMR with accuracy. The role requires at least 1 year of nursing experience (hospice/hospital preferred), English communication skills, and the ability to obtain/maintain RN licensure per state regulations.