Remote Hospice Triage RN: Compassionate Call Center

Gentiva; United States; Remote; USD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive Pay

401(k) Matching

Career advancement

Recognition programs

Teammate assistance fund

Health benefits

Job summary

Gentiva is seeking a Telephonic Triage RN to provide high-quality triage and nursing support over the phone for hospice patients and families after hours, holidays, and peak times. The role includes symptom assessment, prioritization, and guidance, with a focus on compassionate care and clinical judgment.

The ideal candidate has RN licensure in an NLC Compact State, 3+ years of clinical nursing, and 2+ years in hospice/oncology/home health. Strong EMR skills and CPR certification are required.

Qualifications

• Graduate of an accredited nursing program.
• Current RN license in an NLC Compact State.
• Three years of clinical nursing experience.
• At least two years in hospice, oncology, long-term care, or home health.
• BSN preferred.
• Prior experience in telephone triage strongly preferred.
• Proficiency in EMR systems and Microsoft Office Suite.
• CPR certification, valid driver's license, and automobile insurance.

Responsibilities

• Receive and respond to calls for assigned hospice service areas.
• Prioritize urgent needs and assess callers' symptoms to guide care decisions.
• Assign on-call staff or provide treatment guidance per Plan of Care.
• Provide education, emotional support, and continuity of care.
• Collaborate with the interdisciplinary team to manage symptoms and avoid crises.
• Document all calls accurately in electronic medical record systems.
• Promote patient/family choices and quality of life at end of life.
• Participate in Quality Assessment and Performance Improvement programs.
• Maintain professional and compassionate communication with all stakeholders.
• Provide triage coverage for multi-state/multi-agency network.

Skills

Telephone triage experience

Communication skills

Compassionate care

Time management

Education

BSN preferred

Tools

EMR systems

Microsoft Office

Job description

Gentiva is seeking a Telephonic Triage RN to provide high-quality triage and nursing support over the phone for hospice patients and families after hours, holidays, and peak times. The role includes symptom assessment, prioritization, and guidance, with a focus on compassionate care and clinical judgment.

The ideal candidate has RN licensure in an NLC Compact State, 3+ years of clinical nursing, and 2+ years in hospice/oncology/home health. Strong EMR skills and CPR certification are required.