Remote Patient Engagement Lead

Imagine Pediatrics; Florida; Remote; USD 65,000 - 80,000; Full time

Benefits offered by this job

Medical Insurance

401(k) Match

Paid time off

Parental leave

Equity purchase program

Job summary

Imagine Pediatrics is seeking a Patient Engagement Supervisor to lead a team of Engagement Associates I & II, supporting caregivers from enrollment through ongoing care. This remote role includes occasional travel up to 20% and requires strong leadership, coaching, and program experience across enrollment and caregiver engagement.

You will supervise one-on-one meetings, monitor performance metrics, collaborate with Clinical and Operations teams, and drive continuous improvement.

Qualifications

• Bachelor's degree in Business Management or related field preferred.
• 3-5+ years of management/leadership experience in a call center, patient engagement, healthcare operations, or related environment.
• Experience coaching, mentoring, and developing team members.
• Experience leading teams responsible for enrollment, customer engagement, patient outreach, care coordination, or relationship management preferred.
• Proficiency in Talkdesk or similar telephony platforms and Microsoft Office applications.
• Strong critical thinking, problem-solving, and decision-making skills.

Responsibilities

• Lead and guide a team of Patient Engagement Associates I & II to support caregivers from enrollment through ongoing engagement.
• Conduct regular one-on-one meetings to provide feedback, set goals, and support development.
• Monitor performance metrics and ensure team adherence to service and performance standards.
• Provide coaching to improve associate effectiveness and quality of service.
• Collaborate with Clinical, Operations, Market, and Population Health teams to ensure a coordinated member experience.

Skills

Leadership experience

Coaching

Communication

Problem solving

Time management

Spanish bilingual

Talkdesk

Microsoft Office

Education

Bachelor's degree in Business Management

Tools

Talkdesk

Microsoft Office

Job description

Imagine Pediatrics is seeking a Patient Engagement Supervisor to lead a team of Engagement Associates I & II, supporting caregivers from enrollment through ongoing care. This remote role includes occasional travel up to 20% and requires strong leadership, coaching, and program experience across enrollment and caregiver engagement.

You will supervise one-on-one meetings, monitor performance metrics, collaborate with Clinical and Operations teams, and drive continuous improvement.