RN Client Success Manager: Lead Holistic Home Care

TheKey; Alexandria (VA); On-site; USD 81,000 - 121,000; Full time

Benefits offered by this job

Competitive Compensation

Flexible PTO

Health & Wellness

401(k) with company match

Pet Insurance

Job summary

TheKey is seeking an RN Client Success Manager to lead in-home care planning and clinical leadership across local travel regions. You will conduct holistic RN assessments, advocate for clients and families, mentor home caregivers, and ensure regulatory compliance and high-quality service.

Ideal candidates hold an active RN license, 5+ years in healthcare or case management, and strong interpersonal and documentation skills. Travel up to 75% is required; a BSN is preferred.

Qualifications

• Active RN license in the state of employment (BSN preferred).
• 5+ years in healthcare, elder care, home health, or case management.
• BSN preferred or higher education credentials.”

Responsibilities

• Perform in-person clinical assessments and home safety evaluations.
• Build relationships with clients and families to support satisfaction and long-term quality of life.
• Lead and mentor home caregivers to ensure safety and service quality.
• Ensure alignment with state regulations and clinical best practices.
• Oversee care escalations and coordinate with interdisciplinary partners and payors.

Skills

Clinical leadership

Client advocacy

Interpersonal skills

Documentation technology

Education

RN license in state of employment

BSN preferred

Job description

TheKey is seeking an RN Client Success Manager to lead in-home care planning and clinical leadership across local travel regions. You will conduct holistic RN assessments, advocate for clients and families, mentor home caregivers, and ensure regulatory compliance and high-quality service.

Ideal candidates hold an active RN license, 5+ years in healthcare or case management, and strong interpersonal and documentation skills. Travel up to 75% is required; a BSN is preferred.