Hybrid RN Client Success Manager - Manhattan Area

TheKey, LLC; New York (NY); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid time off (PTO)

Mileage reimbursement

Professional growth opportunities

Job summary

TheKey, LLC is seeking an RN Client Success Manager in the Manhattan, NY area for a hybrid field/office role. You will lead initial clinical intake and ongoing assessments, craft individualized care plans, and ensure exceptional service delivery to seniors and their families.

Responsibilities include client engagement, care plan development, caregiver oversight, and regular home visits. Travel up to 30% and documentation in ClearCare/WellSky are required, with opportunities for professional

Qualifications

• Active NY RN license.
• Associate Degree in Nursing required; BSN preferred.
• 5+ years in healthcare, geriatrics, home health, hospice, case management or social services.
• Exceptional bedside manner and communication skills.
• Experience with electronic health records/home-care software (ClearCare/WellSky) is a plus.
• Valid driver's license and reliable vehicle for local travel in NY area.

Responsibilities

• Conduct in-person nursing assessments and develop care plans for new and existing clients in Manhattan, NY area.
• Convert assessments into dynamic, customized care plans and adjust as conditions change.
• Supervise caregivers to ensure compliance with state home care regulations and clinical standards.
• Perform regular home visits and quality checks to support retention and service quality.
• Maintain timely documentation in ClearCare/WellSky and collaborate with staffing coordinators.
• Identify cross-referral opportunities and strengthen partnerships with local healthcare providers.
• Participate in rotating after-hours/on-call triage as needed.

Skills

Client engagement

Care coordination

Clinical assessment

Documentation

Communication

Education

Associate Degree in Nursing

BSN preferred

Tools

ClearCare

WellSky

EHR

Job description

TheKey, LLC is seeking an RN Client Success Manager in the Manhattan, NY area for a hybrid field/office role. You will lead initial clinical intake and ongoing assessments, craft individualized care plans, and ensure exceptional service delivery to seniors and their families.

Responsibilities include client engagement, care plan development, caregiver oversight, and regular home visits. Travel up to 30% and documentation in ClearCare/WellSky are required, with opportunities for professional