RN Client Success Manager | Home Care | Full Time | Manhattan

TheKey; New York (NY); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid time off (PTO)

Mileage reimbursement

Professional growth opportunities

Job summary

TheKey, LLC is seeking an RN Client Success Manager in the Manhattan, NY area for a hybrid field/office role. You will lead initial clinical intake and ongoing assessments, craft individualized care plans, and ensure exceptional service delivery to seniors and their families.

Responsibilities include client engagement, care plan development, caregiver oversight, and regular home visits. Travel up to 30% and documentation in ClearCare/WellSky are required, with opportunities for professional

Qualifications

• Active NY RN license.
• Associate Degree in Nursing required; BSN preferred.
• 5+ years in healthcare, geriatrics, home health, hospice, case management or social services.
• Exceptional bedside manner and communication skills.
• Experience with electronic health records/home-care software (ClearCare/WellSky) is a plus.
• Valid driver's license and reliable vehicle for local travel in NY area.

Responsibilities

• Conduct in-person nursing assessments and develop care plans for new and existing clients in Manhattan, NY area.
• Convert assessments into dynamic, customized care plans and adjust as conditions change.
• Supervise caregivers to ensure compliance with state home care regulations and clinical standards.
• Perform regular home visits and quality checks to support retention and service quality.
• Maintain timely documentation in ClearCare/WellSky and collaborate with staffing coordinators.
• Identify cross-referral opportunities and strengthen partnerships with local healthcare providers.
• Participate in rotating after-hours/on-call triage as needed.

Skills

Client engagement

Care coordination

Clinical assessment

Documentation

Communication

Education

Associate Degree in Nursing

BSN preferred

Tools

ClearCare

WellSky

EHR

Job description

Overview

TheKey is seeking a Client Success Manager for our Manhattan, NY area

Position Type: Full-Time, Exempt

Location: Manhattan, NY

Base Compensation / Range:Discussed in Interview

Travel Requirement: Up to 30% local travel within the area.

About TheKey

For over two decades, TheKey has provided premier in-home care services designed to help older adults thrive at home with independence, dignity, and peace of mind. As one of the nation's leading home care providers, we are committed to client well-being, clinical excellence, and caregiver development.

Why Join Us?

• Impactful Mission: Serve as the trusted clinical advocate, directly improving the quality of life for seniors and their families.

• Autonomy & Variety: Balance field visits in your local community with flexible documentation and care coordination.

• Total Rewards: Competitive salary, comprehensive medical, dental, and vision packages, 401(k) with company match, generous paid time off (PTO), mileage reimbursement, and professional growth opportunities.

Responsibilities

The RN Client Success Manager is the linchpin of our personalized care model. In this hybrid field/office role, you will lead the initial clinical intake and ongoing assessments, craft individualized care plans, and ensure exceptional service delivery.

You will partner closely with clients, their families, and our caregiving staff to guarantee responsive, high-touch support from day one-acting as both a clinician and an empathetic client relationship manager.

What You'll Do

• Client Engagement & Onboarding: Conduct comprehensive, in-person nursing assessments, home safety reviews, and care plan development for new and existing clients across Manhattan, NY area.

• Clinical Care Plans: Convert health assessments, lifestyle preferences, and daily routines into dynamic, customized care plans; adjust plans promptly as conditions change.

• Caregiver Oversight & Training: Guide, mentor, and supervise caregivers to ensure adherence to state home care regulations and company clinical standards.

• Quality & Retention: Make regular home visits and quality assurance checks (including visits during the first shifts and first two weeks of service) to build strong family relationships and maximize retention.

• Operational & Team Alignment: Maintain timely and accurate documentation in ClearCare / WellSky, partner with staffing coordinators to match ideal caregivers to client needs, and provide guidance on long-term care insurance (LTCI) documentation.

• Community & Growth: Identify cross-referral opportunities and strengthen partnerships with local healthcare providers and community resources.

• On-Call Support: Participate in rotating after-hours/on-call triage as needed to ensure seamless coverage.

What We Are Looking For

• Licensure: Active, unencumbered Registered Nurse (RN) license in the state of New York.

• Education: Associate Degree in Nursing required; Bachelor of Science in Nursing (BSN) preferred.

• Experience: 5+ years of experience in healthcare, geriatrics, home health/home care, hospice, case management, or social services preferred.

• Relationship & Communication Skills: Exceptional bedside manner, active listening, de-escalation, and conflict-resolution abilities.

• Tech Savvy: Comfortable utilizing electronic health records / home-care management software (experience with ClearCare/WellSky is a plus) and mobile documentation.

• Mobility & Independence: Valid driver's license, reliable personal vehicle, and active auto insurance for local travel throughout New York area.

Physical Requirements & Working Conditions

• Ability to travel up to 30% of working time within the local service territory.

• Ability to lift, push, pull, or carry up to 15-20 pounds.

• Prolonged periods of sitting, standing, walking, and operating standard office technology (laptop, mobile device).

TheKey is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.