RN Client Success Lead — Holistic Home Care

TheKey Of South Carolina Beach; Falls Church (VA); On-site; USD 70,000 - 100,000; Full time

Job summary

TheKey is seeking an RN Client Success Manager in Falls Church, VA to oversee consistent, quality home-based care. You will manage client relationships, update care plans from reassessments, and ensure compliance with state regulations while collaborating with the care team to deliver a superior client experience.

The role emphasizes safety, dignity, and independence for clients, with a focus on long-term retention and effective communication with clients and families.

Qualifications

• RN license required in state of employment.
• Strong communication and collaboration skills.
• Ability to assess care needs and develop tailored care plans.

Responsibilities

• Manage day-to-day client relationships and delivery of quality care.
• Develop and update client Care Plans based on reassessments.
• Conduct in-person nursing assessments and quality assurance visits.
• Collaborate with interdisciplinary team to ensure accurate billing and service delivery.
• Ensure compliance with state regulations and company guidelines.
• Identify cross-referral opportunities and support on-call needs.

Skills

Interpersonal communication

Relationship management

Care planning

Education

Registered Nurse (RN) license

Nursing degree (BSN preferred)

Job description

TheKey is seeking an RN Client Success Manager in Falls Church, VA to oversee consistent, quality home-based care. You will manage client relationships, update care plans from reassessments, and ensure compliance with state regulations while collaborating with the care team to deliver a superior client experience.

The role emphasizes safety, dignity, and independence for clients, with a focus on long-term retention and effective communication with clients and families.