RN Client Success Manager | Home Care | Full Time | Vienna

UNAVAILABLE; Vienna (VA); Hybrid; USD 73,000 - 89,000; Full time

Benefits offered by this job

Competitive salary

Medical, dental, and vision

401(k) with company match

Generous PTO

Mileage reimbursement

Professional growth opportunities

Job summary

TheKey is seeking a Client Success Manager for Vienna, VA and surrounding area. This full-time, exempt role hybrid field/office with up to 30% local travel. Base compensation starts at $81,000 and varies by experience.

RN license in Virginia required with an Associate Degree in Nursing; BSN preferred. You will lead intake, care planning, and coordination with clients, families, and caregivers. Join a premier home care provider offering comprehensive benefits, PTO, mileage reimbursement, and

Qualifications

• Active RN license in Virginia is required.
• Associate Degree in Nursing required; BSN preferred.
• 5+ years in healthcare, geriatrics, home health, hospice, case management, or social services preferred.
• Excellent communication and interpersonal skills.
• Experience with electronic health records and home-care software (ClearCare/WellSky a plus).

Responsibilities

• Conduct comprehensive in-person nursing assessments and home safety reviews.
• Develop and update individualized care plans based on assessments.
• Guide and supervise caregivers to ensure regulatory and clinical standards.
• Perform regular home visits and quality assurance checks for retention.
• Maintain documentation in ClearCare / WellSky and coordinate with staff.
• Identify referral opportunities and strengthen partnerships.
• Participate in after-hours on-call triage as needed.

Skills

Bedside manner

Active listening

De-escalation

Conflict resolution

Tech savvy

Valid driver’s license

Education

Associate Degree in Nursing

BSN preferred

Tools

ClearCare

WellSky

Job description

Overview

TheKey is seeking a Client Success Manager for our Vienna, VA & surrounding area

Position Type: Full-Time, Exempt

Location: Vienna, VA

Base Compensation / Range: starting at$81,000 (varies on experience)

Travel Requirement: Up to 30% local travel within the area.

About TheKey

For over two decades, TheKey has provided premier in-home care services designed to help older adults thrive at home with independence, dignity, and peace of mind. As one of the nation's leading home care providers, we are committed to client well-being, clinical excellence, and caregiver development.

Why Join Us?

• Impactful Mission: Serve as the trusted clinical advocate, directly improving the quality of life for seniors and their families.

• Autonomy & Variety: Balance field visits in your local community with flexible documentation and care coordination.

• Total Rewards: Competitive salary, comprehensive medical, dental, and vision packages, 401(k) with company match, generous paid time off (PTO), mileage reimbursement, and professional growth opportunities.

Responsibilities

The RN Client Success Manager is the linchpin of our personalized care model. In this hybrid field/office role, you will lead the initial clinical intake and ongoing assessments, craft individualized care plans, and ensure exceptional service delivery.

You will partner closely with clients, their families, and our caregiving staff to guarantee responsive, high-touch support from day one—acting as both a clinician and an empathetic client relationship manager.

What You'll Do

• Client Engagement & Onboarding: Conduct comprehensive, in-person nursing assessments, home safety reviews, and care plan development for new and existing clients across Vienna, VA area.

• Clinical Care Plans: Convert health assessments, lifestyle preferences, and daily routines into dynamic, customized care plans; adjust plans promptly as conditions change.

• Caregiver Oversight & Training: Guide, mentor, and supervise caregivers to ensure adherence to state home care regulations and company clinical standards.

• Quality & Retention: Make regular home visits and quality assurance checks (including visits during the first shifts and first two weeks of service) to build strong family relationships and maximize retention.

• Operational & Team Alignment: Maintain timely and accurate documentation in ClearCare / WellSky, partner with staffing coordinators to match ideal caregivers to client needs, and provide guidance on long-term care insurance (LTCI) documentation.

• Community & Growth: Identify cross-referral opportunities and strengthen partnerships with local healthcare providers and community resources.

• On-Call Support: Participate in rotating after-hours/on-call triage as needed to ensure seamless coverage.

Qualifications

What We Are Looking For

• Licensure: Active, unencumbered Registered Nurse (RN) license in the state of Virginia.

• Education: Associate Degree in Nursing required; Bachelor of Science in Nursing (BSN) preferred.

• Experience: 5+ years of experience in healthcare, geriatrics, home health/home care, hospice, case management, or social services preferred.

• Relationship & Communication Skills: Exceptional bedside manner, active listening, de-escalation, and conflict-resolution abilities.

• Tech Savvy: Comfortable utilizing electronic health records / home-care management software (experience with ClearCare/WellSky is a plus) and mobile documentation.

• Mobility & Independence: Valid driver’s license, reliable personal vehicle, and active auto insurance for local travel throughout Vienna area.

Physical Requirements & Working Conditions

• Ability to travel up to 30% of working time within the local service territory.

• Ability to lift, push, pull, or carry up to 15–20 pounds.

• Prolonged periods of sitting, standing, walking, and operating standard office technology (laptop, mobile device).

TheKey is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.