RMA Technician I: Electronics Repair & Refurb

Ericsson; Boise (ID); On-site; USD 25,000 - 39,000; Full time

Job summary

Ericsson Enterprise Wireless Solutions is seeking an RMA Technician to troubleshoot electronics, test and refurbish incoming RMA units, and document issues. You will support production and quality teams with troubleshooting and root cause analysis.

The role emphasizes hands-on testing, ability to work independently or as part of a team, and adherence to quality standards while maintaining CRM records and inventory managed by the RMA process.

Qualifications

• Education: High School diploma or equivalent.
• Ability to use common hand tools and testing tools.
• Type at least 30 WPM.
• Ability to work independently and in a team.
• Knowledge of administrative procedures.
• Knowledge of Microsoft Office: Word, Excel, PowerPoint.
• General knowledge of relevant computer applications.
• Able to lift and maneuver up to 35 pounds.
• Bonus: Associates or Technical School degree.
• Bonus: IP networking or electronics troubleshooting experience.

Responsibilities

• Evaluate, troubleshoot, and test customer returned product.
• Repair and refurbish product to production level quality.
• Identify recurring issues and share knowledge for defect prevention.
• Maintain acceptable levels of RMA inventory.
• Create and maintain device test records using a CRM.
• Support other departments within Operations as needed.
• Participate in improving the RMA process and department.

Skills

Hand tools

Testing tools

Typing 30 WPM

Independent work

Administrative procedures

MS Word

MS Excel

PowerPoint

MS Office

General computer applications

Lift 35 pounds

Education

High School diploma

Associates or Technical School (bonus)

Tools

CRM software

Job description

Ericsson Enterprise Wireless Solutions is seeking an RMA Technician to troubleshoot electronics, test and refurbish incoming RMA units, and document issues. You will support production and quality teams with troubleshooting and root cause analysis.

The role emphasizes hands-on testing, ability to work independently or as part of a team, and adherence to quality standards while maintaining CRM records and inventory managed by the RMA process.