RMA Refurbishment Technician

CaptionCall, LLC; Salt Lake City (UT); On-site; USD 36,000 - 54,000; Full time

Job summary

Sorenson Communications in Utah is seeking an RMA Technician to oversee the returned product process, test and refurbish CaptionCall phones, and prepare reusable units for field installation. You will support receiving, processing, and organizing returned equipment while ensuring quality and timely repairs.

The role requires basic warehouse experience, strong communication, and the ability to work cross-functionally in a fast-paced environment.

Qualifications

• Requires intermediate computer skills and ability to generate written reports
• Clear verbal and written communication is essential
• Able to achieve daily goals in a fast-paced warehouse environment

Responsibilities

• Assist with receiving, processing, and organizing returned equipment and warehouse materials
• Operate forklifts or other material handling equipment when assigned and trained
• Organize and prioritize warehouse components
• Manage and organize the RMA process to test all defective returns
• Refurbish and reship returned phones that are operational
• Be trained and be an expert in all warehouse functions and operations
• Provide weekly and monthly reports of items shipped and summaries of challenges and successes
• Show willingness to accept and complete new tasks and assignments as needed
• Positive attitude and team player
• Other duties and responsibilities as assigned

Skills

MS Word

Excel

Communication

Teamwork

Education

High School Diploma or GED

Job description

Sorenson Communications in Utah is seeking an RMA Technician to oversee the returned product process, test and refurbish CaptionCall phones, and prepare reusable units for field installation. You will support receiving, processing, and organizing returned equipment while ensuring quality and timely repairs.

The role requires basic warehouse experience, strong communication, and the ability to work cross-functionally in a fast-paced environment.