RMA Technician I

Ericsson; Boise (ID); On-site; USD 25,000 - 39,000; Full time

Job summary

Ericsson Enterprise Wireless Solutions is seeking an RMA Technician to troubleshoot electronics, test and refurbish incoming RMA units, and document issues. You will support production and quality teams with troubleshooting and root cause analysis.

The role emphasizes hands-on testing, ability to work independently or as part of a team, and adherence to quality standards while maintaining CRM records and inventory managed by the RMA process.

Qualifications

• Education: High School diploma or equivalent.
• Ability to use common hand tools and testing tools.
• Type at least 30 WPM.
• Ability to work independently and in a team.
• Knowledge of administrative procedures.
• Knowledge of Microsoft Office: Word, Excel, PowerPoint.
• General knowledge of relevant computer applications.
• Able to lift and maneuver up to 35 pounds.
• Bonus: Associates or Technical School degree.
• Bonus: IP networking or electronics troubleshooting experience.

Responsibilities

• Evaluate, troubleshoot, and test customer returned product.
• Repair and refurbish product to production level quality.
• Identify recurring issues and share knowledge for defect prevention.
• Maintain acceptable levels of RMA inventory.
• Create and maintain device test records using a CRM.
• Support other departments within Operations as needed.
• Participate in improving the RMA process and department.

Skills

Hand tools

Testing tools

Typing 30 WPM

Independent work

Administrative procedures

MS Word

MS Excel

PowerPoint

MS Office

General computer applications

Lift 35 pounds

Education

High School diploma

Associates or Technical School (bonus)

Tools

CRM software

Job description

Join our Team

About this opportunity:

• Job Location: Nampa, Idaho
• Ericsson Enterprise Wireless Solutions Inc. does not sponsor U.S work authorizations for this job positionincluding U.S. immigration filings for initial and/or change of employer paperwork for H-1’s, H-1B1’s, E-3’s, O-1’s, and TN’s. Ericsson also does not hire F-1’s working on CPT or EAD for this position.

Ericsson Enterprise Wireless Solutions is a team of authentic, hard-working, and innovative people driven by a shared vision to Connect Beyond the limits of wired networks. We help customers — big and small, across industries and around the world — utilize LTE and 5G cellular technology to connect people, places, and things, anywhere. We’re at the forefront of the Wireless WAN and 5G — the next big waves in networking — and we remain as hungry and humble as the day we started. If you’re hungry to be part of something big, come join us.

How Will You Contribute to the Company?

We are looking for an RMA Technician with hands on experience troubleshooting electronics and documenting product issues. You will be responsible for testing, verifying, and refurbishing incoming RMA units from the field in a timely manner to help us improve our products. This position interacts with and supports the production and quality teams with troubleshooting and root cause analysis. The successful candidate will enjoy working for an innovative Company with smart, passionate people who work hard, have fun and are driven to continuously improve!

What you will do

• Evaluate, troubleshoot, and test customer returned product
• Repair and refurbish product to production level quality
• Identify reoccurring issues and share knowledge with others to assist with defect prevention
• Maintain acceptable levels of RMA inventory
• Create & maintain device test records using a CRM
• Support other departments within Operations as needed
• Participate in continuously improving the RMA department and RMA process

The skills you bring

• Education: High School diploma, general education degree, or equivalent
• Ability to use common hand tools and testing tools
• Ability to type at least thirty (30) WPM
• Ability to work both independently and as a team
• Knowledge of administrative procedures
• Knowledge of Microsoft Office including Word, Excel, PowerPoint
• General knowledge of relevant computer application
• Able to properly lift and maneuver boxes/products weighing up to thirty-five (35) pounds

Bonus Points

• Education: Associates or Technical School degree
• Strong problem analysis and problem-solving (critical thinking)
• Electronics device troubleshooting.
• Experience with IP Networking
• Ability to clearly articulate troubleshooting process

Why join Ericsson?

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

Ericsson uses a merit-based hiring approach that values people with different experiences, perspectives and skillsets. We truly believe this approach drives innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity employer, learn more.

If you need assistance or to request an accommodation due to a disability, please contact Ericsson at [e-mail].

DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not an exhaustive list of all responsibilities, duties and skills required for this position, and you may be required to perform additional job tasks as assigned.

Primary country and city: United States (US) || Nampa (Country/ City)

Job details: HW Assembly and Test

Compensation and Benefits at Ericsson

Your Pay

The salary range for this position is dependent on various factors including, but not limited to, location, and the candidate’s combination of job-related knowledge, qualifications, skills, education, training, and experience.

Short-Term Variable Compensation Plan

Your pay also includes the opportunity for an annual bonus. Actual bonus payouts are based on performance of the business against the unit’s objectives, individual performance, and the individual bonus target. Certain eligibility and pro-ration rules apply.

Your Health

Ericsson Enterprise Wireless Solutions offers excellent, competitive employee benefits, such as: subsidized, nationwide PPO medical benefit options including a low-deductible Point of Service Plan and a qualifying High Deductible Health Plan (HDHP), with a generous company-provided HSA contribution. For California employees, we offer a subsidized HMO option through Kaiser. Ericsson Enterprise Wireless Solutions also offers subsidized dental and vision coverage.

Your Financial Security

We invest in both your short and long-term financial wellbeing. Our 401(k) plan has a 4% company match and immediate vesting. Employees will also receive company-paid employee basic life and AD&D insurance and company-paid disability benefits.

Your Time

Your work-life balance is important to us. New employees are provided a minimum of 15 days of accrued vacation, up to 3 personal days per year, 11 annual holidays, 8 hours of volunteer time, and 80 hours of sick time annually. Please note paid time off is pro-rated based on the employee’s start date. Furthermore, Ericsson provides up to 16 weeks of paid maternity leave and 6 weeks of parental or adoption leave at 100% of pay.

Additional Benefits

Ericsson Enterprise Wireless Solutions offers other company-paid benefits such as a comprehensive Employee Assistance Program, mobile therapy, and volunteer paid time off.