RMA Specialist - Hardware Returns & AI Insights

TekWissen LLC; Santa Clara (CA); On-site; USD 55,000 - 85,000; Full time

Job summary

TekWissen Group is seeking an RMA Specialist for a 3-month onsite assignment in Santa Clara, CA. You will own the full RMA cycle, coordinating with customers, engineering, and supply chain to ensure timely resolution and accurate records in Salesforce and SAP.

The successful candidate will have 2+ years in RMA or reverse logistics, hands-on Salesforce and SAP experience, and strong data analysis and communication skills to handle high volumes and drive continuous improvements.

Qualifications

• Minimum 2+ years in RMA or reverse logistics.
• Experience with Salesforce case management.
• Familiarity with SAP inventory/logistics.
• Strong data analysis and reporting skills.

Responsibilities

• Own the full RMA cycle from intake to closure for hardware.
• Process RMA cases in Salesforce and coordinate with customers, engineering, and supply chain.
• Track inventory, replacements, and ship records in SAP.
• Analyze return trends and failure data to identify systemic issues for engineering.
• Use AI tools to accelerate triage and surface insights from returns.
• Build dashboards and reports on RMA volume, turnaround times, and failures.
• Collaborate with logistics to meet SLA commitments.
• Document processes and contribute to knowledge base articles.

Skills

RMA operations

Data analysis

Communication skills

Time management

Tools

Salesforce

SAP

Job description

TekWissen Group is seeking an RMA Specialist for a 3-month onsite assignment in Santa Clara, CA. You will own the full RMA cycle, coordinating with customers, engineering, and supply chain to ensure timely resolution and accurate records in Salesforce and SAP.

The successful candidate will have 2+ years in RMA or reverse logistics, hands-on Salesforce and SAP experience, and strong data analysis and communication skills to handle high volumes and drive continuous improvements.